Technical Customer Success Leader — Enterprise Growth & Strategy

Team8; Boston (MA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation & equity

Hybrid schedule

Product engineers want to use

Leadership that values CS as strategic

Opportunity to shape CS at scale

Job summary

Port seeks a Senior Manager, Technical Customer Success to lead and scale a team of Technical Customer Success Managers across enterprise and mid-market accounts in the US. You will drive performance, growth, and operational excellence while maintaining strong customer relationships and technical credibility.

You will craft programs, define metrics, and partner cross-functionally to ensure renewals, expansions, and high-value outcomes as Port scales its platform in a world-class, product-led

Qualifications

• 7+ years in a technical, customer-facing role at a SaaS company.
• 3+ years managing technical, customer-facing teams.
• Solid technical foundation in DevOps, platform engineering, and cloud-native environments: CI/CD, Kubernetes, IaC, and cloud providers.
• Experience building programs that actually work in practice: onboarding frameworks, playbooks, escalation paths, business review structures.
• Data-driven approach to running your team with defined metrics and data-informed decisions.

Responsibilities

• Manage and develop a team of 8 TSMs with responsibility for performance, growth, and day-to-day experience.
• Build a culture of high standards and genuine care for customers.
• Recruit thoughtfully as the team grows toward 12 and set new hires up for success.
• Create career paths to retain top TSMs.

Skills

Technical customer-facing experience

People leadership

DevOps fundamentals

Data-driven decision making

Strong communication

Tools

Kubernetes

CI/CD

Infrastructure as Code

Cloud platforms

Job description

Port seeks a Senior Manager, Technical Customer Success to lead and scale a team of Technical Customer Success Managers across enterprise and mid-market accounts in the US. You will drive performance, growth, and operational excellence while maintaining strong customer relationships and technical credibility.

You will craft programs, define metrics, and partner cross-functionally to ensure renewals, expansions, and high-value outcomes as Port scales its platform in a world-class, product-led