Senior Enterprise CSM - Growth & Retention (Remote)

Rocket Software; Atlanta (GA); Remote; USD 83,000 - 112,000; Full time

Benefits offered by this job

Unlimited Vacation Time

Health and Wellness coverage options

Life and disability coverage

401(k) and Roth Retirement Savings (em

Monthly student debt benefit program

Tuition Reimbursement and Certificate

Leadership and skills training

Job summary

Rocket Software in the United States is seeking a Senior Customer Success Manager, Enterprise Growth to drive adoption, retention and expansion across strategic enterprise accounts. You will partner with Sales, Services, Support and Product teams, lead executive-level discussions, and mentor peers to elevate customer outcomes.

The role emphasizes proactive portfolio management, risk mitigation and measurable business value realization, with a remote-friendly setup and a competitive annual salary

Qualifications

• 6+ years of experience in Customer Success, Account Management, or related role.
• Proven ability to manage enterprise accounts and lead executive-level engagements.
• Experience with customer success platforms (e.g., Gainsight) and cross-functional collaboration.

Responsibilities

• Manage a portfolio of strategic enterprise customers and act as their trusted advisor.
• Develop and execute customer success plans focused on adoption, value realization, retention, and growth.
• Build relationships with customer executives and key stakeholders at all levels.
• Lead regular business reviews and success planning sessions.
• Monitor health, adoption trends, and risk, and drive escalations when needed.
• Coordinate with Sales, Services, Support, Product, Engineering, and Marketing to address needs.

Skills

Enterprise account management

Executive-level engagements

Communication

Relationship-building

Problem-solving

Gainsight experience

Cross-functional collaboration

Analytical skills

Tools

Gainsight

Job description

Rocket Software in the United States is seeking a Senior Customer Success Manager, Enterprise Growth to drive adoption, retention and expansion across strategic enterprise accounts. You will partner with Sales, Services, Support and Product teams, lead executive-level discussions, and mentor peers to elevate customer outcomes.

The role emphasizes proactive portfolio management, risk mitigation and measurable business value realization, with a remote-friendly setup and a competitive annual salary