Remote Senior Enterprise Growth Customer Success Manager

Rocket Software; Santa Fe (NM); Remote; USD 83,000 - 112,000; Full time

Benefits offered by this job

Unlimited vacation time

Health coverage

Life and disability coverage

401(k) with matching

Tuition reimbursement

Leadership and skills training

Job summary

Rocket Software seeks a Senior Customer Success Manager for Enterprise Growth to lead strategic accounts and drive adoption, retention and expansion across a portfolio of enterprise customers. You will partner with Sales, Services, Support, Product, Engineering, and Marketing to optimize outcomes.

You will manage executive relationships, influence decisions, and ensure health and value realization while mentoring peers and advancing customer success practices globally.

Qualifications

• 6+ years in Customer Success or related roles.
• Experience managing enterprise accounts and executive discussions.
• Proven in driving adoption, retention, and expansion.

Responsibilities

• Manage a portfolio of strategic enterprise customers as primary advocate.
• Develop success plans focused on adoption, value, retention and growth.
• Lead executive reviews and align with sales, services, product, and engineering.
• Monitor health and risk, coordinate cross-functional actions to improve outcomes.
• Support renewals and identify expansion opportunities across accounts.

Skills

Customer Success

Account Management

Executive-level discussions

Gainsight experience

Cross-functional collaboration

Communication skills

Problem solving

Relationship building

Analytics mindset

Tools

Gainsight

Job description

Rocket Software seeks a Senior Customer Success Manager for Enterprise Growth to lead strategic accounts and drive adoption, retention and expansion across a portfolio of enterprise customers. You will partner with Sales, Services, Support, Product, Engineering, and Marketing to optimize outcomes.

You will manage executive relationships, influence decisions, and ensure health and value realization while mentoring peers and advancing customer success practices globally.