Senior Enterprise Growth CSM - Remote

Rocket Software; Phoenix (AZ); Remote; USD 83,000 - 112,000; Full time

Benefits offered by this job

Unlimited vacation

Health coverage

Life insurance

Disability coverage

401(k) match

Student debt benefit

Tuition reimbursement

Leadership training

Job summary

Rocket Software is seeking a Senior Customer Success Manager for Enterprise Growth to lead strategic relationships with a portfolio of enterprise accounts in the United States. The role focuses on driving product adoption, value realization, retention, and expansion while collaborating with Sales, Services, Support, and Product teams.

The Senior CSM will mentor teammates, share best practices, and coordinate executive-level reviews to ensure outcomes align with customer objectives and Rocket's

Qualifications

• 6+ years in Customer Success or related role (enterprise).
• Experience leading executive-level business discussions and engagements.
• Proven ability to drive adoption, retention, expansion, and measurable outcomes.

Responsibilities

• Manage a portfolio of strategic enterprise customers and act as their trusted advisor.
• Develop and execute customer success plans focused on adoption, value realization, and growth.
• Build relationships with executives, sponsors, and stakeholders across organizations.
• Conduct regular business reviews and success planning sessions with customers.

Skills

Customer Success

Account Management

Executive-level discussions

Cross-functional collaboration

Data-driven approach

Gainsight experience

Tools

Gainsight

Job description

Rocket Software is seeking a Senior Customer Success Manager for Enterprise Growth to lead strategic relationships with a portfolio of enterprise accounts in the United States. The role focuses on driving product adoption, value realization, retention, and expansion while collaborating with Sales, Services, Support, and Product teams.

The Senior CSM will mentor teammates, share best practices, and coordinate executive-level reviews to ensure outcomes align with customer objectives and Rocket's