Customer Success Leader — Enterprise & API Adoption

Perplexity; United States; Remote; USD 160,000 - 230,000; Full time

Job summary

Perplexity is seeking a Customer Success Lead to drive post-sale strategy for enterprise and API customers, leading CSMs, and owning gross and net revenue retention across the book. You will partner with Sales to align expansion targets and stay close to customers and the product to scale the function.

This hands-on leadership role requires building teams, programs, and cross-functional partnerships with Product, Marketing, Support, and Engineering to deliver measurable business value and strong

Qualifications

• 10+ years in customer success, account management, or post-sales in enterprise software.
• 5+ years leading CS teams with a track record of hiring, coaching, and developing high-performing CSMs.
• Owned GRR and NRR targets and demonstrated impact on retention and expansion.

Responsibilities

• Own gross and net revenue retention for the customer base, including renewal forecasting, risk management, and expansion targets shared with Sales.
• Set the customer success strategy and coverage model across high-touch Enterprise, scaled SMB and Mid-Market, and API customers.
• Hire, coach, and develop CSMs with regular 1:1s, renewal reviews, and clear performance bars.
• Build and codify playbooks for Sales-to-CS handoffs, onboarding, customer success plans, health scoring, executive reviews, and escalations.
• Partner with Applied AI and Enablement to build onboarding, workshops, champion programs, and scaled education for value realization.
• Help customers connect adoption to business outcomes, understand usage/cost trade-offs, and build a renewal/expansion case.

Skills

CS leadership

Executive stakeholder mgmt

Revenue targets

Tools

Salesforce

Job description

Perplexity is seeking a Customer Success Lead to drive post-sale strategy for enterprise and API customers, leading CSMs, and owning gross and net revenue retention across the book. You will partner with Sales to align expansion targets and stay close to customers and the product to scale the function.

This hands-on leadership role requires building teams, programs, and cross-functional partnerships with Product, Marketing, Support, and Engineering to deliver measurable business value and strong