Scaled Enterprise CSM — Adoption & Growth Lead

Perplexity; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Perplexity is seeking a Scaled Enterprise Customer Success Manager to drive onboarding, adoption, retention and expansion for a high-volume SMB and Mid-Market book. You will partner with Enterprise, Sales, Product, Support, and Marketing to demonstrate value at scale.

The role emphasizes data-informed decision making, clear communication, and proactive management of customer health and expansion opportunities across a fast-growing tech company.

Job description

Perplexity is seeking a Scaled Enterprise Customer Success Manager to drive onboarding, adoption, retention and expansion for a high-volume SMB and Mid-Market book. You will partner with Enterprise, Sales, Product, Support, and Marketing to demonstrate value at scale.

The role emphasizes data-informed decision making, clear communication, and proactive management of customer health and expansion opportunities across a fast-growing tech company.