Enterprise Customer Success Manager

Perplexity; New York (NY); On-site; USD 170,000 - 220,000; Full time

Job summary

Perplexity is hiring an experienced Enterprise Customer Success Manager to join our Enterprise team in New York. You will own onboarding, adoption strategies, and ongoing engagement with our enterprise clients, driving retention and expansion.

Collaboration with cross-functional teams and interaction with C-level executives are key parts of the role. You will lead high-quality onboarding, identify opportunities for growth, and monitor KPIs to report on value delivered.

Qualifications

• 5+ years in Customer Success or Account Management at scaling tech companies, esp. enterprise clients.
• Proven enterprise-level satisfaction, growth, retention track record.
• Excellent communication and presentation skills for engaging C-level executives.
• Self-starter, able to handle ambiguity and multiple initiatives.
• Thrives under pressure and in collaborative teams.
• Proficient in CRM systems and CS tools.

Responsibilities

• Execute the Enterprise CS strategy defined by leadership.
• Be primary contact for key enterprise clients.
• Lead onboarding and training to drive adoption and value.
• Identify growth and client expansion opportunities.
• Manage retention and quantify value delivered.
• Advocate for client needs and coordinate with product teams.
• Monitor KPIs and analyze data for trends.

Skills

Enterprise CS

Account Management

Communication

C-level Engagement

Ambiguity Tolerance

Independence

Team Collaboration

Tools

CRM systems

Customer Success tools

Job description

We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.

You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.

Responsibilities

• Execute the Enterprise customer success strategy developed by leadership
• Serve as a primary point of contact for key enterprise clients
• Drive initial enablement through high quality onboarding and training
• Identify and support opportunities for growth and client expansion
• Manage retention, working with clients to quantify value delivered
• Advocate for client needs, and collaborate with cross-functional teams to drive product development
• Monitor and report on established key performance indicators, analyze data to identify trends

Requirements

• 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
• Proven track record of driving enterprise-level satisfaction, growth, and retention
• Excellent communication and presentation skills, with the ability to engage C-level executives
• A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
• Ability to work under pressure, thriving in demanding environments
• Ability to work independently and as part of a collaborative team
• Proficiency in CRM systems and customer success tool

Why Perplexity?

• Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
• Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
• Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.

Compensation

This role has a set base salary plus a variable component. OTE is $170-220k

Compensation Range: $170K - $220K