Senior Enterprise CSM: Cloud & AI DevTools (Remote)
LocalStack
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Benefits offered by this job
Job summary
LocalStack is seeking a results-driven Customer Success / Account Manager to own a book of 20–30 enterprise accounts, ensuring renewals and strong GRR while expanding usage across CI/CD and Cloud Pods. You will collaborate with TAM, AE and Product to implement clear success plans, onboard new customers quickly, and identify new teams and use cases, including Azure and Snowflake, to drive adoption.
This fully remote role in the US requires 5+ years in SaaS customer success, enterprise account
Qualifications
- 5+ years in Customer Success or account management at a SaaS company.
- 2+ years managing enterprise clients.
- Proven track record with renewals and customer retention.
Responsibilities
- Maintain GRR >90% across their book with renewals forecast and risks addressed ahead of renewal.
- Onboard new customers quickly to free capacity for supporting existing accounts.
- Move customers from basic to advanced usage, including CI/CD integrations.
- Grow accounts by identifying new teams and use cases and drive adoption of new releases.
- Collaborate with TAM, AE and Product to execute clear success plans and improve playbooks.
Skills
Tools
Job description
LocalStack is seeking a results-driven Customer Success / Account Manager to own a book of 20–30 enterprise accounts, ensuring renewals and strong GRR while expanding usage across CI/CD and Cloud Pods. You will collaborate with TAM, AE and Product to implement clear success plans, onboard new customers quickly, and identify new teams and use cases, including Azure and Snowflake, to drive adoption.
This fully remote role in the US requires 5+ years in SaaS customer success, enterprise account
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