Remote Strategic Enterprise Customer Success Leader

Bazeta; Austin, Boston, Washington (TX, MA, District of Columbia); Hybrid; USD 120,000 - 180,000; Full time

Job summary

HackerOne is seeking a Strategic Enterprise Customer Success Manager to act as a trusted advisor for enterprise customers, guiding post-onboarding success and aligning HackerOne capabilities with evolving security objectives. You will own senior stakeholder relationships, drive retention, and orchestrate cross-functional initiatives to scale customer impact.

The role emphasizes data-driven strategy, AI-first approaches, and collaboration with Sales, Product, and Technical Services to maximize

Responsibilities

• Own the strategic direction and post-onboarding success of a portfolio of complex enterprise customers.
• Build trusted relationships with senior customer stakeholders and drive retention and growth.
• Apply data-driven decision making to evaluate program performance and identify risks and opportunities.
• Lead cross-functional stakeholders to deliver scalable improvements to the customer experience.
• Advise customers on advanced program strategies, product capabilities, integrations, and research engagement.
• Mentor fellow Customer Success Managers to strengthen team capabilities and outcomes.

Skills

Strategic relationships

Data-driven decisions

Cross-functional collaboration

Program management

Mentoring & coaching

AI in CS

Job description

HackerOne is seeking a Strategic Enterprise Customer Success Manager to act as a trusted advisor for enterprise customers, guiding post-onboarding success and aligning HackerOne capabilities with evolving security objectives. You will own senior stakeholder relationships, drive retention, and orchestrate cross-functional initiatives to scale customer impact.

The role emphasizes data-driven strategy, AI-first approaches, and collaboration with Sales, Product, and Technical Services to maximize