Strategic Enterprise CSM: AI-Driven Growth & Renewals

Cordial

United States

On-site

USD 115,000 - 145,000

Full time

14 days+

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Benefits offered by this job

Childcare

Continued education yearly reimburse m

Flexible time off

Job summary

Cordial is seeking a Senior Client Success Manager located in New York, with a willingness to visit clients about twice weekly. The role centers on owning client outcomes, executive-level relationships, and strategic roadmaps—driving renewals, upsells, and the application of AI to marketing strategies.

You will collaborate across Cordial’s Solutions, Product, and Engineering teams to ensure measurable client impact.

Qualifications

7+ years in an enterprise client-facing SaaS role.
Experience operating in a solutions-led or delivery-led model with strategy ownership.
Proven ability to own renewals and upsells, forecasting and revenue retention.
Strong VP/C-suite relationship experience within enterprise accounts.
Genuine curiosity about AI and its application in marketing tech.

Responsibilities

Serve as the strategic advisor to senior client stakeholders.
Ensure client outcomes are guided by the success plan and business objectives.
Lead executive engagement with client organizations up to the C-suite.
Develop and maintain forward-looking success plans aligned with client priorities and Cordial capabilities, including AI features.
Own the full commercial relationship: renewals, upsells, and expansions end-to-end.
Bring AI considerations into strategy conversations and client roadmaps.