Senior Enterprise CS Manager - FinTech Fraud & Risk

Apply; United States; On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Health insurance (employer-paid) for你u

401(k) plan with employer match

Flexible paid time off

Regular company-wide in-person events

Home office stipend

Job summary

SentiLink is hiring an Enterprise Customer Success Manager to onboard and sustain strategic clients across banking, fintech, and financial services. This remote US-based role demands deep fraud domain knowledge and a client-centric mindset to drive value and growth.

You will own account relationships, align business goals, train on dashboards, and deliver performance insights while collaborating with Sales, Product, and Analytics teams to optimize outcomes.

Qualifications

• 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud.
• Collaborate with cross-functional teams (Sales, Solutions Analytics, Data Science, Product, Fraud Engineering) to maintain a customer-centric culture.
• Partner with Sales during pre and post sales.
• Self-motivated, detail-oriented, with a big appetite for making our partners successful.
• Experience with Salesforce and Apollo, a plus.
• Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences.
• Candidates must be legally authorized to work in the United States and must live in the United States.

Responsibilities

• Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers.
• Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products.
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
• Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals).
• Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!).
• Establish business goals with each client and establish a plan to achieve targets.

Skills

Customer relationship management

Account management

Cross-functional collaboration

Travel readiness

Tools

Salesforce

Apollo

Job description

SentiLink is hiring an Enterprise Customer Success Manager to onboard and sustain strategic clients across banking, fintech, and financial services. This remote US-based role demands deep fraud domain knowledge and a client-centric mindset to drive value and growth.

You will own account relationships, align business goals, train on dashboards, and deliver performance insights while collaborating with Sales, Product, and Analytics teams to optimize outcomes.