Senior Enterprise CS Leader | AI-Driven Growth & Renewals

thriveglobal; United States; On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Wellness perks

Career growth opportunities

Human-centric culture

Competitive compensation

Health & financial benefits (401k)

Thrive Time PTO

Job summary

Thrive Global is seeking a Senior Customer Success Manager to own a portfolio of enterprise accounts, driving renewals, expansions, and AI-enhanced engagement. You will partner with executives, synthesize complex context, and shape renewal strategies. A strong SaaS background and comfort with AI-driven workflows are essential.

This role follows a high-touch model with dotted line to Product and Marketing. You will collaborate across Sales and Leadership, guiding executive-level conversations and

Qualifications

• BA/BS degree or relevant work experience.
• 7–10+ years in customer success, ideally with two or more at a SaaS technology company.
• Track record of owning renewals, retention, or expansion on a small book of enterprise accounts with deal sizes from $100K to $5M.
• Hands-on use of AI in your workflow and ability to refine outputs rather than shipping raw results.
• Strong executive communication with senior stakeholders.
• US-based and eligible to work in the US, comfortable working Eastern hours.

Responsibilities

• Own a defined portfolio of enterprise customers across the lifecycle, including renewal and expansion.
• Maintain executive relationships and prep AI-driven narratives for meetings.
• Translate Thrive research and data into industry-specific storytelling with AI support.
• Prepare renewal decks and expansion proposals grounded in usage data and business impact.
• Identify churn risk and expansion opportunities with actionable recommendations.
• Collaborate with Sales, Product, Marketing, and Leadership on renewal and expansion forecasting.

Skills

Executive communication

AI in workflow

Proactive & self-directed

Adaptable in fast-paced environments

Curious & continual learner

US work eligibility, Eastern hours

Education

BA/BS degree or relevant work experience

Job description

Thrive Global is seeking a Senior Customer Success Manager to own a portfolio of enterprise accounts, driving renewals, expansions, and AI-enhanced engagement. You will partner with executives, synthesize complex context, and shape renewal strategies. A strong SaaS background and comfort with AI-driven workflows are essential.

This role follows a high-touch model with dotted line to Product and Marketing. You will collaborate across Sales and Leadership, guiding executive-level conversations and