Senior Enterprise Client Success Director - Life Sciences

Loopback Health

United States

On-site

USD 150,000 - 210,000

Full time

40 hours ago

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Job summary

Loopback Health seeks a customer-centric Director of Client Success to lead strategic engagement and develop enterprise-wide partnerships with Life Science clients. You will own a portfolio of high-value accounts, and be accountable for retention, growth, and account health.

Collaborate with Sales, Marketing, Product, Operations, and Engineering to align client strategies with Loopback’s roadmap; translate analytics into executive-ready narratives and build scalable account plans that drive

Qualifications

BA/BS required; advanced degree a plus (MBA/MPH/PhD).
5+ years in client-facing roles delivering products/services to Life Science orgs.
Experience with cross-functional teams in real-world data, HEOR, market access, or medical affairs.
Proven track record managing multi-stakeholder projects and account portfolios.
Strong business acumen: how data and services create client value.

Responsibilities

Own a portfolio of high-value Life Science accounts; responsible for retention, growth and health.
Partner strategically with commercial, medical and HEOR stakeholders; work with internal teams.
Define and execute account plans linking data capabilities to client strategy; drive business outcomes.
Lead scalable go-to-market and client-management processes.
Build and maintain long-lasting client relationships; act as primary contact and advocate.
Travel to in-person client engagements as needed.
Synthesize analytics into executive-ready narratives for senior stakeholders.
Collaborate with sales, marketing, product, operations, and engineering to align client strategies with Loopback’s roadmap.
Develop scalable processes, playbooks, and documentation for consistent client delivery.