Senior Director, Life Science Client Success & Growth

RXinsider LTD.; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Loopback Health is seeking a Director of Client Success to lead strategic engagement with Life Science clients and develop enterprise partnerships. You will own high-value accounts, partnering with commercial, medical, and HEOR teams to align data capabilities with client strategy.

Translate analytics into tailored account plans that deliver measurable outcomes for both clients and Loopback. This role requires strong business acumen, excellent communication, and willingness to travel for

Qualifications

• Bachelor's degree in biological sciences, engineering, biostatistics, health economics, or similar.
• 5+ years in client-facing roles delivering products/services into Life Science organizations.
• Experience with real-world data, HEOR, market access, or medical affairs.
• Proven success managing multi-stakeholder projects and account portfolios.
• Advanced degrees such as MBA/MPH/PhD related to healthcare, business, or life sciences are a plus.

Responsibilities

• Own a portfolio of high-value Life Science accounts and be accountable for retention, growth, and account health.
• Operate as a strategic partner to commercial, medical, and HEOR stakeholders while working with internal teams.
• Connect data, product capabilities, and client strategy to define and execute account plans that drive measurable business outcomes for clients and Loopback.
• Drive initiatives to create and operationalize scalable go-to-market and client management processes.
• Oversee onboarding to ensure a seamless transition to Loopback's solutions.
• Help clients use Loopback data, analytics, and tools to achieve clinical, commercial, and access objectives.
• Build and maintain strong, long-lasting relationships; act as primary point of contact and internal advocate.
• Serve as a trusted advisor by understanding customer goals and constraints, and providing tailored solutions.
• Build and manage structured account plans with clear objectives, success metrics, and growth opportunities.
• Identify, qualify, and prioritize expansion opportunities and partner with Sales to close them.
• Synthesize complex analytics into clear narratives and recommendations for senior stakeholders.
• Collaborate with sales, marketing, product, operations, and engineering teams to align client strategies with Loopback's roadmap.
• Develop scalable processes, playbooks, and documentation for consistent client delivery.

Skills

Business acumen

Analytical skills

Communication skills

Travel willingness

Education

Bachelor's degree

MBA/MPH/PhD (plus)

Job description

Loopback Health is seeking a Director of Client Success to lead strategic engagement with Life Science clients and develop enterprise partnerships. You will own high-value accounts, partnering with commercial, medical, and HEOR teams to align data capabilities with client strategy.

Translate analytics into tailored account plans that deliver measurable outcomes for both clients and Loopback. This role requires strong business acumen, excellent communication, and willingness to travel for