Senior Director, Enterprise Client Success

Kids for the Future; Chapel Hill (NC); On-site; USD 175,000 - 225,000; Full time

Job summary

Well is seeking an experienced Senior Director, Client Success to lead end-to-end program delivery for a major enterprise account. You will partner with client executives, health plan partners, and Well teams to translate a bold vision into an integrated strategy that drives retention and portfolio growth.

Reporting to the VP, Client Success, you will manage a team including a Client Success Manager, oversee multi-workstream initiatives, and ensure delivery against commitments while expanding

Qualifications

• 12–15+ years in employer health benefits, digital health, healthcare consulting or management consulting.
• 5+ years leading high-performing client accounts and services teams.
• Proven track record with C-level executives, Fortune 500 leaders, and benefits consultants.
• Analytical rigor with data, metrics and ROI storytelling for executive decisions.
• Ability to translate broad strategy into concrete operating priorities and execution plans.
• Willingness to travel (10–20%).

Responsibilities

• Strategic Account Ownership for a large, complex account to drive long-term health and success.
• Executive Relationship Stewardship with C-level stakeholders and partners.
• Cross-functional Collaboration with Sales, Implementation, Operations, and Clinical teams.
• Growth Strategy & Expansion to extend Well's footprint within the account.
• Program & Operational Execution coordinating with internal teams and external partners.
• Ensure the voice of the customer informs the product roadmap.

Skills

Client leadership

Strategic thinking

Executive relationships

Data analytics

Growth mindset

Travel readiness

Job description

Well is seeking an experienced Senior Director, Client Success to lead end-to-end program delivery for a major enterprise account. You will partner with client executives, health plan partners, and Well teams to translate a bold vision into an integrated strategy that drives retention and portfolio growth.

Reporting to the VP, Client Success, you will manage a team including a Client Success Manager, oversee multi-workstream initiatives, and ensure delivery against commitments while expanding