Senior Enterprise Change & Configuration Lead

Hbcu Connect, Llc; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

Maximus is seeking a Configuration Change Manager to lead enterprise configuration, change, and release management across IT/OT environments. You will manage the full lifecycle of changes, maintain the CMDB, and ensure compliance with ITIL ITSM practices.

This role requires coordinating with multiple teams, supporting system onboarding, and driving continuous improvement in governance and process effectiveness.

Qualifications

• Demonstrated experience leading configuration, change, and release management processes in enterprise IT environments.
• Proven experience managing and maintaining a Configuration Management Database (CMDB).
• Strong knowledge of ITIL-based ITSM processes including change, configuration, and release management.
• Experience aligning processes with federal lifecycle frameworks (e.g., SELC or similar).
• Ability to coordinate enterprise-wide change activities across multiple teams and stakeholders.
• Experience supporting system onboarding and transition to operations.

Responsibilities

• Serve as the Configuration Change Manager and single accountable lead for enterprise configuration, change, and release management services.
• Manage the full lifecycle of IT/OT changes, including intake, tracking, review, approval, scheduling, execution oversight, and documentation.
• Ensure all configuration, change, and release activities align with SELC, IT Systems Lifecycle, and ITSM best practices.
• Maintain CMDB as the authoritative source of record for configuration items.
• Establish and enforce configuration baselines and governance controls across enterprise environments.
• Coordinate with stakeholders to manage change windows, planned releases, and outage communications.
• Support onboarding of new systems by aligning scope, dependencies, and configuration requirements.

Skills

Configuration management

Change management

Release management

CMDB management

ITIL ITSM

ServiceNow

Education

Bachelor's degree in IT or related

Tools

ServiceNow

Job description

Maximus is seeking a Configuration Change Manager to lead enterprise configuration, change, and release management across IT/OT environments. You will manage the full lifecycle of changes, maintain the CMDB, and ensure compliance with ITIL ITSM practices.

This role requires coordinating with multiple teams, supporting system onboarding, and driving continuous improvement in governance and process effectiveness.