Senior Enterprise AV & Collaboration Platform Lead

The Phoenix Group®; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

The Phoenix Group Advisors is seeking an Enterprise AV Platform Services Supervisor to lead a dynamic team delivering enterprise-wide audiovisual operations, virtual event support, and collaboration technology across multiple offices.

This role emphasizes planning, coordination, incident management, and staff development to ensure high-quality conference room tech and seamless hybrid meetings.

Qualifications

• Bachelor’s degree or equivalent experience in IT/AV/communications.
• Minimum of five (5) years supporting enterprise AV and collaboration platforms.
• Proven leadership experience supervising technical teams.
• Strong incident management and service delivery skills.
• Deep expertise in collaboration tools such as Microsoft Teams and Zoom, and AV hardware including control systems, DSPs, cameras, displays, USB peripherals, and switching systems.
• Industry certifications such as AVIXA CTS, Microsoft Teams Administrator, Zoom Certifications, Extron, Crestron, Biamp, or equivalent strongly preferred.
• Experience with enterprise monitoring, management, ticketing, and reporting platforms.
• Ability to support and moderate large-scale virtual events and hybrid meetings.

Responsibilities

• Lead and manage audiovisual support services for conference rooms and virtual meetings across multiple office locations.
• Supervise and participate in virtual event support, including webinars, town halls, training sessions, executive meetings, VIP events, and hybrid conferences.
• Oversee operational escalations, incident resolution, and complex videoconferencing platform troubleshooting to ensure minimal disruption.
• Coordinate with monitoring, asset management, incident management, and change management systems to support AV infrastructure lifecycle and operational stability.
• Ensure compliance with organizational support protocols, security policies, and data confidentiality.
• Coach, develop, and evaluate team members, supporting ongoing professional growth and performance improvements.
• Manage workload distribution, support workflows, and optimize support processes for enterprise AV teams.

Skills

Leadership

Incident management

Team supervision

Operational excellence

Microsoft Teams

Zoom

AV hardware

Control systems

DSPs

Cameras

Education

Bachelor's degree in IT/CS/AV Tech or related field

Tools

Microsoft Teams

Zoom

Extron

Crestron

Biamp

Poly

Job description

The Phoenix Group Advisors is seeking an Enterprise AV Platform Services Supervisor to lead a dynamic team delivering enterprise-wide audiovisual operations, virtual event support, and collaboration technology across multiple offices.

This role emphasizes planning, coordination, incident management, and staff development to ensure high-quality conference room tech and seamless hybrid meetings.