Senior Enterprise AV & Collaboration Leader

The Phoenix Group; New York (NY); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

The Phoenix Group is seeking an Enterprise AV & Collaboration Services Supervisor to oversee delivery and continuous improvement of audiovisual and unified communications support across a large, multi-location organization. You will lead technical and support teams for conference room technology, executive meetings, town halls, and hybrid events.

Responsibilities include incident management, service delivery optimization, and partnering with IT and other teams to enhance user experiences while

Qualifikationen

• Bachelor’s degree in IT, CS, AV tech or equivalent experience.
• 5+ years supporting enterprise AV, UC, and collaboration tech.
• Experience leading or supervising technical staff, including coaching and performance management.
• Strong IT service delivery, incident management, and escalation processes.

Aufgaben

• Oversee enterprise AV and collaboration support across conference rooms and events.
• Lead technical support for webinars, town halls, hybrid meetings, and high-visibility events.
• Manage escalations and resolve complex AV and videoconferencing issues.
• Coordinate incident, change, asset, and service management to maintain reliability.
• Establish and maintain support standards, procedures, and security practices.
• Supervise and develop technical team members, including onboarding and training.
• Allocate resources and streamline workflows to improve service quality.
• Partner with IT infrastructure and other teams to enhance collaboration services.
• Support maintenance and lifecycle management of AV equipment across offices.

Kenntnisse

Team leadership

Incident management

Communication

Organizational skills

Problem solving

Ausbildung

Bachelor’s degree in IT/CS/AV or related

Tools

Microsoft Teams

Zoom

Cisco Webex

Logitech

Crestron

Extron

Biamp

Poly

Shure

Jobbeschreibung

The Phoenix Group is seeking an Enterprise AV & Collaboration Services Supervisor to oversee delivery and continuous improvement of audiovisual and unified communications support across a large, multi-location organization. You will lead technical and support teams for conference room technology, executive meetings, town halls, and hybrid events.

Responsibilities include incident management, service delivery optimization, and partnering with IT and other teams to enhance user experiences while