AV Platform Supervisor

The Phoenix Group®; New York (NY); Sur place; USD 110 000 - 140 000; Plein temps

Résumé du poste

The Phoenix Group Advisors is seeking an Enterprise AV Platform Services Supervisor to lead a dynamic team delivering enterprise-wide audiovisual operations, virtual event support, and collaboration technology across multiple offices.

This role emphasizes planning, coordination, incident management, and staff development to ensure high-quality conference room tech and seamless hybrid meetings.

Qualifications

• Bachelor’s degree or equivalent experience in IT/AV/communications.
• Minimum of five (5) years supporting enterprise AV and collaboration platforms.
• Proven leadership experience supervising technical teams.
• Strong incident management and service delivery skills.
• Deep expertise in collaboration tools such as Microsoft Teams and Zoom, and AV hardware including control systems, DSPs, cameras, displays, USB peripherals, and switching systems.
• Industry certifications such as AVIXA CTS, Microsoft Teams Administrator, Zoom Certifications, Extron, Crestron, Biamp, or equivalent strongly preferred.
• Experience with enterprise monitoring, management, ticketing, and reporting platforms.
• Ability to support and moderate large-scale virtual events and hybrid meetings.

Responsabilités

• Lead and manage audiovisual support services for conference rooms and virtual meetings across multiple office locations.
• Supervise and participate in virtual event support, including webinars, town halls, training sessions, executive meetings, VIP events, and hybrid conferences.
• Oversee operational escalations, incident resolution, and complex videoconferencing platform troubleshooting to ensure minimal disruption.
• Coordinate with monitoring, asset management, incident management, and change management systems to support AV infrastructure lifecycle and operational stability.
• Ensure compliance with organizational support protocols, security policies, and data confidentiality.
• Coach, develop, and evaluate team members, supporting ongoing professional growth and performance improvements.
• Manage workload distribution, support workflows, and optimize support processes for enterprise AV teams.

Connaissances

Leadership

Incident management

Team supervision

Operational excellence

Microsoft Teams

Zoom

AV hardware

Control systems

DSPs

Cameras

Formation

Bachelor's degree in IT/CS/AV Tech or related field

Outils

Microsoft Teams

Zoom

Extron

Crestron

Biamp

Poly

Description du poste

The Phoenix Group Advisors is seeking a highly skilled Enterprise Audio-Visual (AV) Platform Services Supervisor to lead a dynamic team within a global professional services organization. This role offers the opportunity to oversee enterprise-wide audiovisual operations, virtual event support, and collaboration technology management in a fast-paced, innovative environment focused on delivering exceptional conference room technology, videoconferencing, and virtual engagement solutions across multiple office locations.

Role Overview

The Enterprise AV Platform Services Supervisor owns the planning, coordination, and management of audiovisual and virtual event support functions. Responsible for supervising technical teams supporting conference rooms, executive meetings, webinars, town halls, and hybrid events, this role ensures high-quality, reliable AV and collaboration services that enable seamless communication and collaboration across a large, multi-office enterprise. This position involves operational leadership, incident management, process optimization, and ongoing staff development to uphold service excellence within the organization’s technology framework.

Key Responsibilities

• Lead and manage audiovisual support services for conference rooms, meeting spaces, executive events, and virtual meetings across multiple office locations.
• Supervise and participate in virtual event support, including webinars, town halls, training sessions, executive meetings, VIP events, and hybrid conferences.
• Oversee operational escalations, incident resolution, and complex videoconferencing and collaboration platform troubleshooting to ensure minimal disruption.
• Coordinate with monitoring, asset management, incident management, and change management systems to support AV infrastructure lifecycle and operational stability.
• Ensure compliance with organizational support protocols, security policies, and data confidentiality requirements concerning sensitive and proprietary information.
• Coach, develop, and evaluate team members, supporting their ongoing professional growth and performance improvements.
• Manage workload distribution, support workflows, and optimize support processes for enterprise AV and collaborative technology teams.

Core Qualifications & Requirements

• Bachelor’s degree in Information Technology, Computer Science, Audiovisual Technology, Communications Technology, or related field, or equivalent work experience.
• Minimum of five (5) years supporting enterprise AV, unified communications, and collaboration platforms.
• Proven leadership experience supervising technical teams, including hiring, onboarding, coaching, and performance management.
• Strong operational and incident management skills, with experience managing escalations and service delivery issues.
• Deep expertise in collaboration tools such as Microsoft Teams, Zoom, and audiovisual hardware including control systems, DSPs, cameras, microphones, displays, USB peripherals, and switching systems.
• Industry certifications such as AVIXA CTS, Microsoft Teams Administrator, Zoom Certifications, Extron, Crestron, Biamp, or equivalent strongly preferred.
• Experience with enterprise monitoring, management, ticketing, and reporting platforms.
• Ability to support and moderate large-scale virtual events, webinars, and hybrid meetings.
• Skilled in managing support within multi-office enterprise environments.

Nice-to-Have Qualifications

• Certifications in audiovisual and collaboration technology (AVIXA CTS, Crestron, Biamp, Poly, Cisco, Shure).
• Experience supporting high-profile, executive, or VIP virtual events.
• Knowledge of hybrid work environments, room automation, and AV integration technologies.
• Prior experience managing remote or geographically dispersed teams.