Audio Visual Supervisor

The Phoenix Group; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Comprehensive health benefits

Retirement plans

Flexible work arrangements

Job summary

The Phoenix Group Advisors seeks an Enterprise AV Platform Services Supervisor to lead a multi-office AV and virtual event team, delivering reliable conferencing and collaboration services across the organization.

You will manage conference room systems, webinars, and hybrid events, while guiding incident resolution, staff development, and process optimization in a fast-paced professional services setting.

Qualifications

• Bachelor’s degree or equivalent work experience in IT, CS, AV tech, or related field.
• Minimum of five years supporting enterprise AV, unified communications, and collaboration platforms.
• Proven leadership experience supervising technical teams including hiring, onboarding, and performance management.
• Strong operational and incident management skills with experience handling escalations.
• Deep expertise in collaboration tools (MS Teams, Zoom, Webex) and AV hardware (control systems, DSPs, cameras, displays, USB peripherals).
• Industry certifications (AVIXA CTS, MS Teams Admin, Zoom) strongly preferred.

Responsibilities

• Lead and manage audiovisual support services for conference rooms, meeting spaces, executive events, and virtual meetings across multiple locations.
• Supervise and participate in virtual event support, including webinars, town halls, training sessions, and hybrid conferences.
• Oversee incident resolution and complex videoconferencing troubleshooting to minimize disruption.
• Coordinate with monitoring, asset management, incident management, and change management systems to support AV lifecycle.
• Ensure compliance with security policies and data confidentiality in multi-office environments.
• Coach and develop team members, guiding performance improvements and growth.
• Manage workload distribution and optimize support processes for enterprise AV teams.

Skills

Leadership

Enterprise AV

Team supervision

Incident management

Collaboration tools

Education

Bachelor’s degree in IT/CS/AV tech

Tools

MS Teams

Zoom

Webex

Crestron

Extron

Biamp

Logitech

Job description

The Phoenix Group Advisors is seeking a highly skilled Enterprise Audio-Visual (AV) Platform Services Supervisor to lead a dynamic team within a global professional services organization. This role offers the opportunity to oversee enterprise-wide audiovisual operations, virtual event support, and collaboration technology management in a fast-paced, innovative environment focused on delivering exceptional conference room technology, videoconferencing, and virtual engagement solutions across multiple office locations.

Role Overview

The Enterprise AV Platform Services Supervisor owns the planning, coordination, and management of audiovisual and virtual event support functions. Responsible for supervising technical teams supporting conference rooms, executive meetings, webinars, town halls, and hybrid events, this role ensures high-quality, reliable AV and collaboration services that enable seamless communication and collaboration across a large, multi-office enterprise. This position involves operational leadership, incident management, process optimization, and ongoing staff development to uphold service excellence within the organization’s technology framework.

Key Responsibilities

• Lead and manage audiovisual support services for conference rooms, meeting spaces, executive events, and virtual meetings across multiple office locations.
• Supervise and participate in virtual event support, including webinars, town halls, training sessions, executive meetings, VIP events, and hybrid conferences.
• Oversee operational escalations, incident resolution, and complex videoconferencing and collaboration platform troubleshooting to ensure minimal disruption.
• Coordinate with monitoring, asset management, incident management, and change management systems to support AV infrastructure lifecycle and operational stability.
• Ensure compliance with organizational support protocols, security policies, and data confidentiality requirements concerning sensitive and proprietary information.
• Coach, develop, and evaluate team members, supporting their ongoing professional growth and performance improvements.
• Manage workload distribution, support workflows, and optimize support processes for enterprise AV and collaborative technology teams.

Core Qualifications & Requirements

• Bachelor’s degree in Information Technology, Computer Science, Audiovisual Technology, Communications Technology, or related field, or equivalent work experience.
• Minimum of five (5) years supporting enterprise AV, unified communications, and collaboration platforms.
• Proven leadership experience supervising technical teams, including hiring, onboarding, coaching, and performance management.
• Strong operational and incident management skills, with experience managing escalations and service delivery issues.
• Deep expertise in collaboration tools such as Microsoft Teams, Zoom, and audiovisual hardware including control systems, DSPs, cameras, microphones, displays, USB peripherals, and switching systems.
• Industry certifications such as AVIXA CTS, Microsoft Teams Administrator, Zoom Certifications, Extron, Crestron, Biamp, or equivalent strongly preferred.
• Experience with enterprise monitoring, management, ticketing, and reporting platforms.
• Ability to support and moderate large-scale virtual events, webinars, and hybrid meetings.
• Skilled in managing support within multi-office enterprise environments.

Nice-to-Have Qualifications

• Certifications in audiovisual and collaboration technology (AVIXA CTS, Crestron, Biamp, Poly, Cisco, Shure).
• Experience supporting high-profile, executive, or VIP virtual events.
• Knowledge of hybrid work environments, room automation, and AV integration technologies.
• Prior experience managing remote or geographically dispersed teams.
• Familiarity with enterprise asset management and lifecycle processes.

Core Technical Skills

• Collaboration & Unified Communications Platforms: Microsoft Teams, Zoom, Cisco Webex, Skype for Business
• Audiovisual Hardware & Control Systems: Logitech, Extron, Crestron, Biamp, Poly, Shure, Cisco
• AV Integration & Automation: DSPs, room control, room automation, video routing, switching systems

Join a leading organization where your leadership and technical expertise will directly enhance enterprise communication, drive operational excellence, and support large-scale virtual engagement and collaboration initiatives.

Compensation and Benefits

• Competitive salary range commensurate with experience
• along with performance-based bonuses
• comprehensive health benefits
• retirement plans
• flexible work arrangements

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.