Senior Enterprise AV & Collaboration Lead

The Phoenix Group; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Comprehensive health benefits

Retirement plans

Flexible work arrangements

Job summary

The Phoenix Group Advisors seeks an Enterprise AV Platform Services Supervisor to lead a multi-office AV and virtual event team, delivering reliable conferencing and collaboration services across the organization.

You will manage conference room systems, webinars, and hybrid events, while guiding incident resolution, staff development, and process optimization in a fast-paced professional services setting.

Qualifications

• Bachelor’s degree or equivalent work experience in IT, CS, AV tech, or related field.
• Minimum of five years supporting enterprise AV, unified communications, and collaboration platforms.
• Proven leadership experience supervising technical teams including hiring, onboarding, and performance management.
• Strong operational and incident management skills with experience handling escalations.
• Deep expertise in collaboration tools (MS Teams, Zoom, Webex) and AV hardware (control systems, DSPs, cameras, displays, USB peripherals).
• Industry certifications (AVIXA CTS, MS Teams Admin, Zoom) strongly preferred.

Responsibilities

• Lead and manage audiovisual support services for conference rooms, meeting spaces, executive events, and virtual meetings across multiple locations.
• Supervise and participate in virtual event support, including webinars, town halls, training sessions, and hybrid conferences.
• Oversee incident resolution and complex videoconferencing troubleshooting to minimize disruption.
• Coordinate with monitoring, asset management, incident management, and change management systems to support AV lifecycle.
• Ensure compliance with security policies and data confidentiality in multi-office environments.
• Coach and develop team members, guiding performance improvements and growth.
• Manage workload distribution and optimize support processes for enterprise AV teams.

Skills

Leadership

Enterprise AV

Team supervision

Incident management

Collaboration tools

Education

Bachelor’s degree in IT/CS/AV tech

Tools

MS Teams

Zoom

Webex

Crestron

Extron

Biamp

Logitech

Job description

The Phoenix Group Advisors seeks an Enterprise AV Platform Services Supervisor to lead a multi-office AV and virtual event team, delivering reliable conferencing and collaboration services across the organization.

You will manage conference room systems, webinars, and hybrid events, while guiding incident resolution, staff development, and process optimization in a fast-paced professional services setting.