Senior Enterprise AV & Collaboration Lead

The Phoenix Group®; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

The Phoenix Group is seeking an Enterprise AV & Collaboration Services Supervisor to oversee delivery and continuous improvement of audiovisual and unified communications support across a large, multi-location organization. This role leads technical support teams responsible for conference rooms, executive meetings, virtual events, webinars, town halls, and hybrid collaboration experiences.

The position combines hands‑on technical oversight with team leadership, incident management, and service

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Audiovisual Technology, or related discipline, or equivalent professional experience.
• At least five years of experience supporting enterprise audiovisual, unified communications, and collaboration technologies.
• Previous experience leading or supervising technical support professionals, including coaching and performance management.
• Strong understanding of IT service delivery, incident management, escalation procedures, and operational support practices.

Responsibilities

• Oversee enterprise audiovisual and collaboration support across conference rooms, meeting spaces, executive presentations, and virtual events.
• Lead technical support for webinars, town halls, training sessions, hybrid meetings, and high-visibility events.
• Manage escalations, troubleshoot complex AV and videoconferencing issues, and drive timely incident resolution.
• Coordinate incident, change, asset, and service management processes to maintain system reliability and operational efficiency.
• Establish and maintain support standards, service procedures, and security practices to protect sensitive information.
• Supervise, mentor, and develop technical team members, including onboarding and performance management.

Skills

Team leadership

Incident management

IT service delivery

Microsoft Teams

Education

Bachelor's degree or higher in IT/CS/AV tech

Tools

Logitech

Crestron

Extron

Biamp

Job description

The Phoenix Group is seeking an Enterprise AV & Collaboration Services Supervisor to oversee delivery and continuous improvement of audiovisual and unified communications support across a large, multi-location organization. This role leads technical support teams responsible for conference rooms, executive meetings, virtual events, webinars, town halls, and hybrid collaboration experiences.

The position combines hands‑on technical oversight with team leadership, incident management, and service