Senior AV & Collaboration Operations Engineer

Advanced Micro Devices, Inc.; San Jose (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

AMD in San Jose, CA, seeks an experienced Audio-Visual Operations Engineer to support a global AV and collaboration environment, ensuring reliable service for live and virtual events. You will be a subject matter expert, drive operational excellence, and partner with cross-functional teams on upgrades, automation, and governance.

Strong communication with executives is required. Ideal candidates bring project management experience, familiarity with Cisco/Poly platforms, and a passion for

Qualifications

• Experience supporting a fast-paced, high-availability audio-visual and collaboration services environment.
• Demonstrated project management skills with a proven track record of delivering projects on time and within scope.
• Strong presentation, communication, and stakeholder management skills, including experience supporting and engaging with C-level executives.
• Experience leveraging AI technologies for operational enablement, reporting, automation, and analytics.
• Experience supporting enterprise video conferencing and collaboration platforms, including Cisco and Poly video endpoints, Webex Control Hub, Poly Lens, Zoom Meetings, and Zoom Webinars.
• Experience with monitoring and observability platforms such as Vyopta, ThousandEyes, Splunk, or similar tools.
• Experience with AV infrastructure and integrated technologies, including Crestron, Extron, QSC, Biamp, Shure, Sony, Samsung, and video wall solutions.
• Experience supporting video engineering, AV operations, service delivery, and technology deployment initiatives.
• Experience developing and improving operational processes, governance frameworks, and service management practices.
• Experience creating dashboards, metrics, and data-driven reporting to measure service performance and business outcomes.
• Familiarity with automation and programming languages such as Python, C/C++, SIMPL, Lua, or similar technologies.

Responsibilities

• Maintain the health, performance, and reliability of the global video conferencing and collaboration environment.
• Troubleshoot and resolve audio-visual, conferencing, and event support incidents, including hardware, software, and vendor-related issues.
• Manage video interoperability platforms and service providers to ensure service levels and key performance indicators are achieved.
• Leverage AI-enabled tools, dashboards, and analytics to measure service performance and drive continuous improvement.
• Manage incidents, requests, changes, and operational activities through ServiceNow.
• Support executive and critical priority incidents, providing timely communication and escalation as needed.
• Operate, maintain, test, and upgrade conferencing technologies, infrastructure, and lab environments.

Skills

Audio-Visual operations

Project management

Stakeholder management

AI technologies

Automation

Python

Cross-functional collaboration

Data-driven reporting

Education

Bachelor’s/Master’s degree in Computer Science or related field

Tools

Cisco video endpoints

Poly video endpoints

Webex Control Hub

Poly Lens

Zoom Meetings

Zoom Webinars

Vyopta

ThousandEyes

Splunk

Crestron

Extron

QSC

Biamp

Shure

Sony

Samsung

Job description

AMD in San Jose, CA, seeks an experienced Audio-Visual Operations Engineer to support a global AV and collaboration environment, ensuring reliable service for live and virtual events. You will be a subject matter expert, drive operational excellence, and partner with cross-functional teams on upgrades, automation, and governance.

Strong communication with executives is required. Ideal candidates bring project management experience, familiarity with Cisco/Poly platforms, and a passion for