Senior Enterprise Apps Support - Remote Options

SBA Network Services, LLC; Boca Raton (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company match

Equity opportunities

Health, dental, vision insurance

Paid parental leave

Life insurance & disability

Wellness programs

Education assistance

Performance-based bonus

Job summary

SBA Communications seeks a Senior Enterprise Applications Support Analyst to deliver advanced application support across HR and business functions. You’ll work with ERP and enterprise systems such as Dynamics GP, CLM, CRM/DS365, SharePoint, UiPath, Oracle, Workiva, and custom in-house apps, providing Tier 2/3 support and driving process improvements.

You will collaborate with IT, HRIS, and vendors to ensure reliable operations, support SOX compliance, and develop thorough documentation,

Qualifications

• Bachelor’s degree in Information Systems, Business, HR, or related field.
• 5+ years of experience in enterprise applications support or related role.
• Experience with HRIS platforms (e.g., Workday), Financial platforms (Dynamics) and enterprise systems.
• Strong understanding of data governance (SOX/ITGC).
• Experience supporting global operations and working with cross-regional teams.
• Knowledge of integrations, data management, and system configurations.

Responsibilities

• Provide Tier 2/3 technical support for ERP and enterprise applications (Dynamics GP, CLM, CRM/DS365, SharePoint, UiPath, Oracle, Workiva, in-house apps).
• Deliver excellent customer service by understanding the business and internal customers.
• Advise and guide users in effective use of ERP and enterprise applications, including end-user training.
• Partner with business stakeholders to gather requirements and translate them into system solutions.
• Support system integrations, data flows, software enhancements, and third-party products.
• Assist with monthly, quarterly, and annual system processes to ensure reliable operations.
• Perform unit testing and coordinate UAT, regression testing, and release validation.
• Develop and maintain SOPs, process maps, knowledge base articles, and incident records.
• Analyze data trends and system performance to recommend improvements.

Skills

Analytical skills

Problem-solving

Communication skills

Cross-functional collaboration

Global/ cross-regional collaboration

Education

Bachelor’s degree in Information Systems, Business, HR, or related field

Tools

Workday

Dynamics

ERP integrations

Job description

SBA Communications seeks a Senior Enterprise Applications Support Analyst to deliver advanced application support across HR and business functions. You’ll work with ERP and enterprise systems such as Dynamics GP, CLM, CRM/DS365, SharePoint, UiPath, Oracle, Workiva, and custom in-house apps, providing Tier 2/3 support and driving process improvements.

You will collaborate with IT, HRIS, and vendors to ensure reliable operations, support SOX compliance, and develop thorough documentation,