IT Applications Administrator

Veriipro; Broomfield (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Veriipro is seeking an IT Applications Administrator to support enterprise business applications, user access, and day-to-day technical issues. The role combines application support, user provisioning, and entry-level systems administration with growth opportunities into advanced enterprise management.

The ideal candidate has around 2 years of experience supporting business applications or SaaS platforms, with strong troubleshooting, customer service, and communication skills.

Qualifications

• 2+ years of experience in application support or SaaS administration.
• Experience supporting business apps and resolving software issues.
• Strong user provisioning and access management knowledge.

Responsibilities

• Provide day-to-day support and administration for enterprise apps and SaaS platforms.
• Manage user onboarding/offboarding, roles, permissions, and access requests.
• Administer user access via Active Directory / Entra ID.
• Troubleshoot and resolve application issues and incidents.
• Monitor requests using ITSM/ticketing systems like ServiceNow or Jira.
• Coordinate with vendors and IT teams to resolve issues.
• Support updates, testing, and basic release activities.
• Document issues, solutions, and support processes.
• Assist with compliance, security, and access reviews.
• Provide responsive end-user support and customer service.
• Identify recurring issues and suggest process improvements.

Skills

Application support

SaaS administration

IT help desk

Access management

AD / Entra ID

Troubleshooting

Customer service

Communication

Documentation

Tools

ServiceNow

Jira

Active Directory

Entra ID

Job description

We are seeking an IT Applications Administrator to support enterprise business applications, user access, application administration, and day-to-day technical issues. The ideal candidate will have approximately 2year of experience supporting business applications or SaaS platforms, with strong troubleshooting, customer service, and communication skills.

This role combines application support, user access administration, help desk functions, and entry-level systems administration, with opportunities to grow into advanced enterprise application management and IT operations.

Primary Responsibilities

• Provide day-to-day support and administration for enterprise business applications and SaaS platforms.

• Manage user onboarding and offboarding, including application accounts, roles, permissions, and access requests.

• Administer user access through Active Directory / Microsoft Entra ID and support identity and access management processes.

• Troubleshoot and resolve application issues, access problems, and user-reported incidents.

• Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.

• Coordinate with vendors, application owners, and internal IT teams to resolve technical issues.

• Support application updates, upgrades, testing, and basic release activities.

• Maintain accurate application, access, troubleshooting, and support documentation.

• Assist with compliance, security, audit, and access review activities.

• Provide responsive and professional end-user support and customer service.

• Identify recurring issues and recommend improvements to application support and operational processes.

Required Skills

• Approximately 1 year of experience in application support, SaaS administration, IT help desk, or systems administration.

• Experience supporting business applications and resolving software-related issues.

• Knowledge of user provisioning, access management, and permissions administration.

• Experience with Active Directory and/or Microsoft Entra ID.

• Experience working with ITSM/ticketing systems, such as ServiceNow or Jira.

• Strong troubleshooting, problem-solving, and analytical skills.

• Excellent customer service and end-user support skills.

• Strong written and verbal communication skills.

• Ability to document issues, solutions, procedures, and support activities.

• Ability to work effectively with employees, IT teams, vendors, and application stakeholders.

Preferred Skills

• Experience with enterprise applications such as Salesforce, SAP, Workday, or Atlassian products.

• Understanding of Single Sign-On (SSO) and identity management concepts.

• Exposure to application testing, software updates, and release management.

• Experience supporting compliance, audits, access reviews, or security-related activities.