Enterprise Apps Support Analyst

Signode; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Signode, the Transit Packaging division of Crown Holdings, Inc., seeks an Enterprise Apps Support Analyst based in Tampa, FL. The role supports end users in leveraging enterprise software to meet business objectives, handling incidents, requests, testing fixes, and ensuring optimal performance.

Ideal candidates have a Bachelor's in CS or related field, 5+ years IT experience, ERP/Dynamics 365 expertise, and strong problem-solving with effective communication skills.

Qualifications

• Bachelor's degree in a related field required.
• Minimum of 5 years of IT experience.
• Experience with ERP systems, preferably Microsoft Dynamics 365.
• In-depth knowledge of enterprise applications.
• Strong understanding of Microsoft Dynamics modules.
• Ability to prioritize tasks in high-pressure environments.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal abilities.

Responsibilities

• Field incoming incidents and problems from end-users
• Fulfill end-user service requests for enterprise applications
• Record and document problem-solving processes
• Communicate application problems to key stakeholders
• Test fixes and ensure problem resolution
• Maintain and enhance performance of enterprise software
• Identify and learn enterprise software applications
• Coordinate departmental training needs
• Support testing of new software applications

Skills

Enterprise applications

Microsoft Dynamics modules

Prioritization under pressure

Problem-solving

Communication skills

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft Dynamics 365

Job description

Summary

Signode, the Transit Packaging division of Crown Holdings, Inc., is seeking an Enterprise Apps Support Analyst in Tampa, Florida. This role involves supporting end users in utilizing enterprise software programs efficiently to meet business objectives.

Essential Functions

• Field incoming incidents and problems from end-users
• Fulfill end-user service requests for enterprise applications
• Record and document problem-solving processes
• Communicate application problems to key stakeholders
• Test fixes and ensure problem resolution
• Maintain and enhance performance of enterprise software
• Identify and learn enterprise software applications
• Coordinate departmental training needs
• Support testing of new software applications

Position Qualifications

• Bachelor's Degree in Computer Science or related field
• Minimum of 5 years of IT experience
• Experience with ERP systems, preferably Microsoft Dynamics 365
• Skills In-depth knowledge of enterprise applications
• Strong understanding of Microsoft Dynamics modules
• Ability to prioritize tasks in high-pressure environments
• Excellent problem-solving and analytical skills
• Effective communication and interpersonal abilities