Senior Enterprise Apps Support Analyst (Remote)

Columbia; North Augusta (GA); Híbrido; USD 26.000 - 37.000; Jornada completa

Descripción de la vacante

Columbia County is seeking an experienced Application Support Analyst to provide advanced support for enterprise applications, databases, integrations, and related business systems. You will diagnose complex issues, coordinate software upgrades, ensure security, and collaborate with IT staff and vendors to improve service delivery.

Work is office or remote in a hybrid environment; after-hours and on-call support may be required.

Formación

• Experience supporting enterprise applications, databases, and business systems.
• Ability to troubleshoot complex software, data, interface, and user-access issues.
• Experience with SQL databases and queries.

Responsabilidades

• Provides advanced support, troubleshooting, and resolution for County enterprise applications and related databases, interfaces, reports, and business processes.
• Analyzes incidents, service requests, and system performance; identifies root causes and implements actions.
• Configures and maintains application functions, workflows, permissions, and security settings.
• Develops, tests, deploys, and maintains configurations, reports, queries, scripts, and integrations.
• Supports SQL Server environments, including data validation, stored procedures, job monitoring, and recovery coordination.
• Coordinates and participates in implementations, upgrades, patches, conversions, integrations, and enhancements.
• Works with vendors to manage support cases and coordinate troubleshooting.
• Translates business requirements into technical specs and optimization tasks.
• Develops test plans and validation procedures for changes and data conversions.
• Maintains technical documentation and user guides.

Conocimientos

Incident management

SQL query development

Application security

Vendor coordination

Problem solving

Communication

Educación

Bachelor’s degree in IT/CS/IS/Business or related field

Associate degree + 2 years experience in enterprise apps

Herramientas

Microsoft SQL Server

SQL Server Management Studio

ETL tools

APIs / web services

Descripción del empleo

Columbia County is seeking an experienced Application Support Analyst to provide advanced support for enterprise applications, databases, integrations, and related business systems. You will diagnose complex issues, coordinate software upgrades, ensure security, and collaborate with IT staff and vendors to improve service delivery.

Work is office or remote in a hybrid environment; after-hours and on-call support may be required.