Senior Enterprise Apps Admin: SharePoint & Azure DevOps

Apogee Enterprises, Inc.; Chicago (IL); Remote; USD 87,000 - 97,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Tuition Reimbursement

EAP

Wellness Program

Training and Career Progression

Job summary

Apogee Services Inc. is seeking a Senior Application Administrator to manage enterprise SaaS applications with emphasis on SharePoint Online and Azure DevOps.

You will troubleshoot issues, coordinate with vendors, document support processes, manage licenses, and drive optimization of the application portfolio in partnership with IT, Procurement, Security, and Enterprise Architecture. The role requires strong communication and the ability to work independently in a remote setup with periodic

Qualifications

• 5+ years of experience administering and supporting enterprise applications.
• Hands-on administration experience with SharePoint Online and Azure DevOps.
• Working knowledge of Microsoft 365 and Microsoft Entra ID.
• Experience managing application configuration, permissions, licensing, vendor support, and lifecycle activities.
• Proven troubleshooting skills with the ability to own support issues through resolution.
• Experience maintaining application inventories and establishing business ownership.
• Understanding of enterprise incident, problem, change, and access management practices.
• Experience developing operational reports, support metrics, or dashboards.
• Ability to implement automation and process improvements.
• Strong communication, organizational, and independent problem-solving skills.

Responsibilities

• Administer and support Microsoft enterprise applications, primarily SharePoint Online and Azure DevOps.
• Manage SharePoint sites, permissions, sharing settings, and lifecycle activities.
• Administer Azure DevOps organizations, projects, access, notifications, and configurations.
• Coordinate application access through Microsoft Entra ID and enterprise identity processes.
• Troubleshoot configuration, access, functionality, and integration issues.
• Evaluate product updates, coordinate implementation, and maintain administrative documentation.
• Coordinate SaaS application onboarding, including business ownership, licensing, access, configuration, vendor contacts, and support readiness.
• Establish support processes, escalation paths, and documentation for ongoing application support.
• Maintain accurate application inventories, including owners, vendors, renewal dates, and support arrangements.
• Manage application changes, renewals, transitions, and retirement activities, ensuring appropriate access removal and data retention.
• Maintain and evaluate the enterprise application portfolio, ensuring clear business ownership.
• Identify opportunities to consolidate applications, eliminate redundancies, and retire unnecessary tools.
• Partner with stakeholders to improve application efficiency and reduce overall costs.
• Serve as an escalation resource for enterprise application questions and issues.
• Own support tickets from initial assessment through resolution, coordinating with IT teams and vendors as needed.
• Communicate effectively with users regarding issue status, next steps, and resolution.
• Identify recurring issues and implement corrective actions to improve service delivery.
• Develop knowledge articles and self-service resources to improve support consistency.
• Participate in established support coverage and escalation processes.
• Manage licenses and subscriptions in partnership with Procurement and owners.
• Monitor license utilization, renewal dates, costs, and anticipated needs.
• Identify unused licenses and opportunities to optimize subscription costs.
• Provide usage and support data to inform purchasing decisions and vendor negotiations.
• Coordinate vendor support cases, escalations, and service commitments.
• Develop and maintain application support KPIs aligned with the IT scorecard.
• Monitor resolution times, response times, service-level performance, ticket backlogs, recurring incidents, and user satisfaction.
• Track application inventory accuracy, business ownership, license utilization, and optimization efforts.
• Analyze operational trends and report performance, risks, and improvement opportunities to IT leadership.
• Use performance data to prioritize initiatives and improve service delivery.
• Identify opportunities to streamline administration, reduce manual work, and improve user experience.
• Automate routine activities such as onboarding, access requests, reporting, notifications, and license reviews.
• Leverage Power Automate, PowerShell, APIs, and native capabilities to implement secure, documented solutions.
• Evaluate existing enterprise tools before recommending new applications.
• Share process improvements and best practices across IT teams.
• Support access reviews, audit requests, and applicable SOX/ITGC requirements.
• Apply least-privilege access principles in partnership with Security.
• Build collaborative relationships with business stakeholders, IT teams, Procurement, and vendors.
• Independently manage priorities, resolve issues, and elevate risks appropriately.
• Maintain documentation and cross-training to ensure continuity of support.

Skills

SharePoint Online

Azure DevOps

Microsoft 365

Entra ID

Licensing management

Troubleshooting

Operational reporting

Automation

Communication

Independent problem solving

Tools

Power Automate

PowerShell

Microsoft Graph

REST APIs

Job description

Apogee Services Inc. is seeking a Senior Application Administrator to manage enterprise SaaS applications with emphasis on SharePoint Online and Azure DevOps.

You will troubleshoot issues, coordinate with vendors, document support processes, manage licenses, and drive optimization of the application portfolio in partnership with IT, Procurement, Security, and Enterprise Architecture. The role requires strong communication and the ability to work independently in a remote setup with periodic