Senior Enterprise AI Success Lead - Remote

Cresta; United States; Hybrid; USD 180,000 - 245,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Flexible PTO

Parental leave for all new parents

Retirement savings plan

Remote work setup budget

Monthly wellness and communication

In-office meal program and commuter

Job summary

Cresta is hiring a Manager of Enterprise Customer Success to lead a high-performing team of AI Success Managers serving enterprise customers. You will operate as a strategy consultant, AI product expert, and account owner to translate AI capabilities into measurable business outcomes, drive adoption, and guide workflow changes across a complex portfolio.

This leadership role requires coaching a cross-functional team, maintaining an operating rhythm, and partnering with Sales, Product,

Qualifications

• Has experience leading and developing Customer Success, Strategic Account Management, Consulting, or similarly customer-facing teams in a fast-paced SaaS, AI, or technology environment.

Responsibilities

• Lead and develop AI Success Managers: Hire, coach, and develop a world-class team of Enterprise AI Success Managers.
• Drive strategic customer outcomes: Guide your team in building trusted relationships with executive, operational, and technical stakeholders; ensure measurable paths to value.
• Lead at enterprise scale: Coach and support AI Success Managers as they manage multiple complex enterprise accounts, balancing priorities to drive adoption and renewals.
• Scale AI adoption and value realization: Drive adoption, usage, workflow change, and measurable performance improvements through Cresta’s platform.
• Coach for product expertise and execution: Ensure deep product fluency and hands-on guidance on configuration, prompts, workflows, and new capabilities.
• Own retention and expansion: Lead strategy around customer health, renewals, risk mitigation, and expansion in partnership with Sales.
• Establish operational excellence: Define and monitor key success metrics like adoption, time-to-value, customer health, Gross Renewal Rate, and Net Dollar Retention.
• Drive cross-functional alignment: Partner with Sales, Product, Engineering, Marketing, and Professional Services for a seamless customer experience.
• Champion the voice of the customer: Bring insights to Product and Engineering to influence priorities and customer needs.

Skills

Leadership

Customer Success

SaaS / AI / technology

Data-driven decision making

Job description

Cresta is hiring a Manager of Enterprise Customer Success to lead a high-performing team of AI Success Managers serving enterprise customers. You will operate as a strategy consultant, AI product expert, and account owner to translate AI capabilities into measurable business outcomes, drive adoption, and guide workflow changes across a complex portfolio.

This leadership role requires coaching a cross-functional team, maintaining an operating rhythm, and partnering with Sales, Product,