Enterprise AI Success Leader

Cresta; Northern (KY); Hybrid; USD 180,000 - 245,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

Parental leave

Retirement plan

Remote work budget

Wellness stipend

Meal program & commuting

Job summary

Cresta, a leading AI-driven customer experience platform, is seeking a Manager of Enterprise Customer Success to lead a senior team of AI Success Managers serving large enterprise clients. You will shape strategy, govern execution, and partner with Sales, Product, Engineering, Marketing, and Professional Services to ensure measurable business outcomes.

You will coach your team to translate AI capabilities into value, drive adoption, manage complex portfolios, and own health, renewals, and

Qualifications

• Experience leading customer success teams in SaaS/AI environments.
• Proven track record in retention, renewals, and expansion across enterprise accounts.
• Strong executive communication and stakeholder management.

Responsibilities

• Lead and develop Enterprise AI Success Managers to deliver value for enterprise clients.
• Drive strategic outcomes with executive, operational, and technical stakeholders.
• Scale adoption, renewals, and expansion across a high-volume enterprise portfolio.

Skills

Executive communication

Data-driven

Team leadership

SaaS/AI experience

Job description

Cresta, a leading AI-driven customer experience platform, is seeking a Manager of Enterprise Customer Success to lead a senior team of AI Success Managers serving large enterprise clients. You will shape strategy, govern execution, and partner with Sales, Product, Engineering, Marketing, and Professional Services to ensure measurable business outcomes.

You will coach your team to translate AI capabilities into value, drive adoption, manage complex portfolios, and own health, renewals, and