Senior Enterprise AI Strategy Lead

Assort Health; New York (NY); On-site; USD 195,000 - 230,000; Full time

Benefits offered by this job

Competitive Compensation

Employee stock options

Annual learning budget

Office setup stipend

Top-tier health coverage

Flexible PTO

Meals & Snacks

Fitness stipend

Commuter benefits

401(k)

Job summary

Assort Health is building a seamless, persistent patient experience through AI, aiming to align care with patient preferences and outcomes. We seek a Principal Agent Strategist to lead our largest customer partnerships, collaborating with C-suite leaders and cross-functional teams to drive measurable results from launch through expansion.

You’ll drive account strategy, coordinate governance, and mentor others while shaping product and playbooks.

Qualifications

• 8+ years of experience in Customer Success, Account Management, Consulting, Implementation, or Enterprise Strategy.
• Experience owning large, high-value accounts across adoption, retention, renewal, and expansion.
• Strong executive communication, commercial judgment, and the ability to navigate complex organizations.
• Experience leading programs across multiple teams, workstreams, and senior stakeholders.
• Strong product aptitude, analytical thinking, and the ability to learn technical concepts quickly.
• Ability to influence without authority, mentor others, and improve how a team operates.
• Sound judgment, clear prioritization, and comfort making decisions with limited information.

Responsibilities

• Own Assort’s largest and most complex accounts across the full customer journey.
• Define outcomes, success measures, risks, growth opportunities, and ROI plans.
• Build trust with C-suite stakeholders and guide decisions about AI, operations, and growth.
• Coordinate governance, decisions, timelines, and workstreams across Assort and the customer.
• Protect retention, lead renewals, and identify meaningful expansion opportunities.
• Bring customer insights into product, implementation, and business decisions.
• Mentor other Agent Strategists and improve the playbooks used across the function.
• Travel up to 25% for executive meetings, presentations, and customer work.

Skills

Customer Success

Account Management

Consulting

Implementation

Enterprise Strategy

Executive communication

Leading programs

Analytical thinking

Product aptitude

Mentoring others

Job description

Assort Health is building a seamless, persistent patient experience through AI, aiming to align care with patient preferences and outcomes. We seek a Principal Agent Strategist to lead our largest customer partnerships, collaborating with C-suite leaders and cross-functional teams to drive measurable results from launch through expansion.

You’ll drive account strategy, coordinate governance, and mentor others while shaping product and playbooks.