Senior Enterprise AI Customer Success Leader

Anaconda, Inc.; United States; Remote; USD 96,000 - 139,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Flexible work policy

Remote-first culture

Job summary

Anaconda, Inc. is seeking a senior Customer Success professional to manage a portfolio of enterprise accounts, drive onboarding and adoption, and ensure ongoing value delivery across data science and ML environments.

You’ll coordinate with Product and Engineering, quantify outcomes, and help expand relationships at the executive level. You will work in a remote-capable role supporting large US enterprises, aligning success plans with business impact, security controls, and open-source governance

Qualifications

• 6+ years in a technical customer-facing role with ownership of a $6M+ book of business
• Understanding of enterprise security and governance concepts (CVE exposure, private repo deployment, SSO)
• Experience with data science, ML, or developer tooling platforms (Databricks, Dataiku, SageMaker)
• Ability to read logs and triage technical issues before escalation
• Proven ability to build relationships across complex organizations and translate technical risk into business impact
• Familiarity with adjacent tools and platforms to position Anaconda credibly
• Strong project management, verbal and written communication skills
• Bachelor’s degree in a technical field or equivalent practical experience

Responsibilities

• Own a portfolio of enterprise accounts and build deep relationships
• Accelerate onboarding and initial adoption with multi-step setup
• Drive ongoing usage health and identify expansion or churn risk
• Prepare for customer interactions with data-driven value narratives
• Surface technical risks and coordinate mitigation plans
• Represent customer perspective to Product and Engineering
• Support renewal and expansion with proof points and outcomes
• Leverage AI as a force multiplier in customer engagements

Skills

Technical leadership

Enterprise account management

Security governance

Data science/ML experience

Technical triage

Executive communication

Education

Bachelor’s degree in a technical field

Tools

Databricks

Domino

Dataiku

SageMaker

Job description

Anaconda, Inc. is seeking a senior Customer Success professional to manage a portfolio of enterprise accounts, drive onboarding and adoption, and ensure ongoing value delivery across data science and ML environments.

You’ll coordinate with Product and Engineering, quantify outcomes, and help expand relationships at the executive level. You will work in a remote-capable role supporting large US enterprises, aligning success plans with business impact, security controls, and open-source governance