Senior Enterprise AI Customer Architect

Remote; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Netomi is seeking a Principal Customer Architect—the senior-most technical individual contributor in our Customer Engineering organization. You will own the technical arc of the accounts where the stakes are highest — first-of-kind deployments, peak-event scale, regulated industries — and set the architecture, governance, and quality standards the entire Customer Architect function operates by.

You are deeply credible in a design review, read execution traces, and design guardrails.

Qualifications

• 12+ years in customer-facing technical roles with ownership of post-sales outcomes.
• Strong architecture, governance, and quality-signoff capabilities.
• Experience with enterprise CX and CCaaS ecosystems is a plus.

Responsibilities

• Design end-to-end agent architecture across journeys and channels.
• Define integration blueprint with CRM, ticketing, telephony, and data platforms.
• Set guardrails, governance, and observability standards.
• Own Technical Success Plans and recurring business reviews.
• Lead adoption and technical expansion across channels and regions.

Skills

Solutions architecture

Technical leadership

Enterprise account management

LLM systems

Job description

Netomi is seeking a Principal Customer Architect—the senior-most technical individual contributor in our Customer Engineering organization. You will own the technical arc of the accounts where the stakes are highest — first-of-kind deployments, peak-event scale, regulated industries — and set the architecture, governance, and quality standards the entire Customer Architect function operates by.

You are deeply credible in a design review, read execution traces, and design guardrails.