Senior Enterprise Account Partner: AI-Driven SaaS, Impact

HotSchedules; Austin (TX); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, Vision Insurance

401k Match

Parental Leave

Laptop and equipment

Job summary

Fourth seeks an experienced Executive Account Partner to own a $9–12M ARR enterprise book. You will manage senior relationships, shape adoption roadmaps, and drive measurable outcomes like labor cost savings and scheduling efficiency. Travel about 25% to customer sites is expected.

You will articulate value in operational terms, coordinate with Sales, Support, and Professional Services, and leverage AI tools to accelerate account research and outcomes.

Qualifications

• 5+ years in customer success, account management, or related client-facing role in SaaS.
• Proven ability to own enterprise accounts and drive retention and expansion.
• Experience engaging C-level executives with strategic value and impact.

Responsibilities

• Develop and own executive-level relationships across your portfolio.
• Define account strategy and drive adoption maturity and ROI.
• Lead executive business reviews translating usage into measurable outcomes.
• Own gross revenue retention and collaborate on contracts and renewals.
• Diagnose cross-product adoption issues and coordinate with Product.

Skills

Executive presence

C-level engagement

Account strategy

Cross-functional collaboration

AI tooling fluency

Tools

Salesforce

Microsoft 365

API integration concepts

Job description

Fourth seeks an experienced Executive Account Partner to own a $9–12M ARR enterprise book. You will manage senior relationships, shape adoption roadmaps, and drive measurable outcomes like labor cost savings and scheduling efficiency. Travel about 25% to customer sites is expected.

You will articulate value in operational terms, coordinate with Sales, Support, and Professional Services, and leverage AI tools to accelerate account research and outcomes.