Executive Enterprise Account Partner - Growth & Retention

Fourth

Austin (TX)

On-site

USD 180,000 - 260,000

Full time

3 days ago

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Benefits offered by this job

Unlimited PTO

Medical, Dental, Vision Insurance

401k Match

Parental Leave

Laptop and equipment

Job summary

Fourth seeks a senior Executive Account Partner to own a $9–12M ARR enterprise portfolio in the restaurant and hospitality tech space. You will manage executive relationships, set strategic adoption roadmaps, and drive revenue retention and expansion with cross-functional teams.

This role requires navigating complex integrations (HS, MX, iQ), leveraging AI tools, and leading executive reviews to translate product usage into measurable business outcomes.

Qualifications

5+ years in customer success or account management in SaaS.
Established credibility engaging C-level executives on strategic value.
Advanced product depth across workforce management, scheduling, or inventory platforms.

Responsibilities

Establish executive-level relationships with VP/C-suite as trusted senior point of contact across your portfolio.
Own account strategy and move adoption maturity and roadmap alignment forward over time.
Conduct frequent Executive Business Reviews translating product usage into measurable business outcomes.
Drive Gross Revenue Retention (GRR) and collaborate on contract execution, signings, and renewals.
Diagnose cross-product adoption issues and channel enhancements to Product.

Skills

Customer Success

Account Management

Executive Engagement

SaaS

AI Tools

Salesforce

Microsoft 365

API Integration

Tools

Salesforce

API Concepts

Microsoft 365

Job description

This role requires navigating complex integrations (HS, MX, iQ), leveraging AI tools, and leading executive reviews to translate product usage into measurable business outcomes.

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