Senior Enterprise Account Manager, Payments

Checkout.com; New York (NY); Hybrid; USD 130,000 - 170,000; Full time

Job summary

Checkout.com is seeking a Manager, Account Management in New York to lead strategic NORAM merchant relationships and maximize value from partnerships. You will own account strategy, build executive relationships, and coordinate cross-functional teams to deliver superior merchant experiences.

The role requires 6+ years in B2B account/relationship management within payments or fintech, strong commercial judgment, and a data-driven mindset.

Qualifications

• 6+ years in B2B Account Management, Relationship Management, Customer Success, Strategic Partnerships, or related commercial roles.
• Experience with complex enterprise accounts and senior stakeholder engagement.
• Strong commercial judgment for identifying growth opportunities and negotiations.
• Strategic, analytical, data-driven approach to account planning and decisions.
• Excellent project management skills coordinating multiple workstreams.
• Understanding of digital commerce, payments, fintech and NORAM market dynamics.
• Clear, persuasive communication capable of influencing at all levels.
• Customer-first judgment balancing merchant outcomes with commercial performance.
• High ownership and follow-through even with shifting priorities.
• Curiosity and ability to learn complex products, including AI applications.

Responsibilities

• Own and execute account development plans for a portfolio of strategic NORAM merchants.
• Build high-touch, consultative relationships with merchant stakeholders from day-to-day operators through executive leadership.
• Serve as the primary commercial and relationship lead during the post-integration lifecycle with clear ownership and follow-through.
• Develop deep understanding of each merchant’s business model, journeys, payment performance, priorities, and growth plans.
• Identify and advance opportunities across payment volumes, product adoption, geographic expansion, and broader growth.
• Lead commercial conversations and negotiations with Sales, Finance, Legal, Product and other teams.
• Translate merchant needs into internal priorities and influence product roadmaps and service improvements.
• Project-manage complex merchant initiatives including cross-border expansion and new payment methods.
• Use data and insights to diagnose performance, quantify opportunities, and make recommendations.
• Provide regular account updates and risk visibility to NORAM and global leadership.
• Share market feedback and best practices to improve enterprise merchant service.

Skills

Account management

Relationship management

Strategic partnerships

Negotiation

Data-driven

Project management

Executive communication

Job description

Checkout.com is seeking a Manager, Account Management in New York to lead strategic NORAM merchant relationships and maximize value from partnerships. You will own account strategy, build executive relationships, and coordinate cross-functional teams to deliver superior merchant experiences.

The role requires 6+ years in B2B account/relationship management within payments or fintech, strong commercial judgment, and a data-driven mindset.