Senior Enterprise Account Manager - Legal Tech (Remote)

ZipLiens; Louisville (KY); Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health care plan (Medical, Dental &amp

HSA contributions

Flexible Spending Accounts (Health & D

Short-Term Disability Coverage

Long-Term Disability, Life, AD&D

401(k) Plan with Company Match

Paid Time Off

Maternity & Paternity Leave

Remote-First Work Environment

Incentive-based compensation

Job summary

Zipliens is seeking an Enterprise Account Manager to own the most complex, high-value client relationships. You will act as a strategic advisor and executive-level point of contact, driving retention, expansion, and account health for the top firms with the greatest revenue impact.

The role requires managing high-value relationships, leading account plans, and collaborating across Sales, Marketing, Lien Resolution, Tech, and Finance. Travel 20-30% and a remote-first environment are typical.

Qualifications

• 5+ years in enterprise account management or strategic customer success.
• Bachelor's degree; JD/paralegal background is a plus given complex cases.
• Experience managing high-value relationships with executive stakeholders and leading reviews.

Responsibilities

• Serve as senior strategic point of contact for high-value accounts with firm leadership.
• Develop and maintain account plans; lead regular business reviews to align goals and risks.
• Own renewal, retention, and expansion outcomes for assigned accounts.
• Monitor lien density and fee alignment; propose pricing/contract adjustments with Finance.
• Partner with Lien Resolution for complex escalations.
• Generate executive dashboards and monitor intake trends for health signals.
• Oversee onboarding for enterprise accounts with custom implementation plans.
• Escalation lead across Sales, Marketing, Lien Resolution, Tech, and Finance.
• Represent Zipliens at industry events and engage senior decision-makers.
• Contribute insights to ICP, pricing, and retention strategy; adapt to evolving needs.

Skills

CRM proficiency

Executive relationships

Negotiation

Strategic thinking

Autonomy

Education

Bachelor's degree

JD or paralegal background

Tools

Salesforce

HubSpot

Job description

Zipliens is seeking an Enterprise Account Manager to own the most complex, high-value client relationships. You will act as a strategic advisor and executive-level point of contact, driving retention, expansion, and account health for the top firms with the greatest revenue impact.

The role requires managing high-value relationships, leading account plans, and collaborating across Sales, Marketing, Lien Resolution, Tech, and Finance. Travel 20-30% and a remote-first environment are typical.