Senior Enterprise Account Manager – IT Solutions Growth

Black Box; EE. UU.; Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Black Box seeks an experienced client account leader to manage relationships with large enterprise clients and drive revenue growth. You will develop strategic account plans, work with marketing and solutions teams, and ensure successful delivery across programs.

Assist with governance, contract administration, and margin improvement while maintaining high CSAT/NPS scores across global delivery teams.

Formación

• Minimum 8 years in client-facing roles or account leadership within IT solutions or management consulting.
• Strong track record in overseeing and expanding client P&L and account planning.
• Deep expertise in the relevant vertical industry and cross-service selling.

Responsabilidades

• Owns primary relationship with large enterprise clients and grows revenue and profitability.
• Expands broader and deeper relationships at the client account.
• Develops and administers client account plans with Vertical leaders and Delivery managers.
• Collaborates with Marketing for account-based targeting and with solution selling teams to close opportunities.
• Supports contractual administration, margin improvement, procurement, invoicing, and financial planning.
• Monitors CSAT/NPS and ensures customer satisfaction across delivery.

Educación

Bachelor’s or Master’s degree preferred

Herramientas

CRM software

Descripción del empleo

Black Box seeks an experienced client account leader to manage relationships with large enterprise clients and drive revenue growth. You will develop strategic account plans, work with marketing and solutions teams, and ensure successful delivery across programs.

Assist with governance, contract administration, and margin improvement while maintaining high CSAT/NPS scores across global delivery teams.