Enterprise Tech Account Leader - Growth & Cross-Sell

Black Box; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Black Box in Plano, TX seeks an experienced client leadership executive to own strategic accounts, drive revenue growth and profitability across large enterprise clients, and align solutions with client initiatives.

You will manage cross-functional teams, oversee end-to-end account plans, and collaborate with marketing, delivery and finance to expand wallet share while maintaining high CSAT and robust P&L performance.

Qualifications

• 8+ years in client-facing roles or account leadership within IT solutions or management consulting.
• Proven ability to manage P&L and expand client revenue.
• Strong CRM experience and disciplined account planning.
• Bachelor's or Master's degree preferred.

Responsibilities

• Primary relationship holder and knowledge expert for large enterprise client(s); accountable to grow revenue and profitability at each client account.
• Consistently expands broader and deeper relationships at the client account.
• Develops, refines and administers client account plan in collaboration with Vertical leaders, Solutions practitioners and architects, and Client delivery managers.
• Aligns with Marketing to provide account-based marketing targeting.
• Responsible for generating new Black Box solution opportunities at the client account through deep client knowledge and leveraging Solutions development/sales programs.
• Focus on cross-selling across Black Box solution portfolio to grow wallet share.
• Works closely with solution selling team to support the development of and close-win of opportunities.
• Supports contractual and client administration at the direction of relevant functional management.
• Supports margin improvement initiatives with Delivery Managers/PMs.
• Supports order management, procurement, client invoicing, collections and financial planning and analysis functions.
• Jointly accountable with Delivery management to maintain customer satisfaction; track and report CSAT / NPS

Skills

Relationship management

Strategic thinking

Stakeholder engagement

Cross-functional leadership

Negotiation

Communication

Education

Bachelor's degree preferred

Master's degree preferred

Tools

CRM systems

Account planning tools

Job description

Black Box in Plano, TX seeks an experienced client leadership executive to own strategic accounts, drive revenue growth and profitability across large enterprise clients, and align solutions with client initiatives.

You will manage cross-functional teams, oversee end-to-end account plans, and collaborate with marketing, delivery and finance to expand wallet share while maintaining high CSAT and robust P&L performance.