Enterprise Account Manager — Tel Aviv (Onsite)

Airwallex; United States; On-site; USD 105,000 - 171,000; Full time

Job summary

Airwallex, a global enterprise payments platform, seeks an Account Manager for the Enterprise team in Tel Aviv to manage strategic enterprise customers and maximize value from Airwallex offerings. You will build trusted relationships across commercial, finance, operations, product and technology stakeholders while driving upsells and complex onboarding initiatives.

The role requires fluency in English and Hebrew, 5–6 years of experience in technology sales or account management, strong

Qualifications

• Fluent written and spoken English and Hebrew.
• 5–6 years of experience managing complex technology sales or account management, from small to enterprise accounts.
• Proven track record of retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions.
• Experience managing multi-stakeholder customer relationships, including engagement with senior commercial, finance, operations, product or technology leaders.
• Strong commercial, communication and negotiation skills, with the ability to simplify complex topics for others and build trusted relationships.
• Experience working cross-functionally to resolve customer issues, manage escalations and deliver complex onboarding, implementation or post-go-live initiatives.
• Technically minded, with prior experience in API sales or account management for a similar organisation.
• Strong data analysis skills, with the ability to draw insight from account and performance data to inform decisions.

Responsibilities

• Grow gross profit from existing customer accounts, manage operational success and pursue upsell and cross-sell opportunities across Airwallex' product suite.
• Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12-to 18-month growth opportunities.
• Lead renewals, commercial negotiations and expansion opportunities, using data and customer insight to improve retention and drive net revenue retention.
• Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities.
• Project manage complex customer initiatives across several technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success.
• Be proactive in identifying and solving client challenges before they become risks.
• Maintain accurate CRM records, opportunity tracking and forecasts, and report weekly and monthly performance against KPIs, metrics and targets.
• Ensure the best possible customer experience throughout onboarding and beyond.

Skills

Account management

Cross-functional collaboration

Data analysis

Negotiation

API sales experience

Stakeholder management

Strategic planning

Tools

CRM systems

Job description

Airwallex, a global enterprise payments platform, seeks an Account Manager for the Enterprise team in Tel Aviv to manage strategic enterprise customers and maximize value from Airwallex offerings. You will build trusted relationships across commercial, finance, operations, product and technology stakeholders while driving upsells and complex onboarding initiatives.

The role requires fluency in English and Hebrew, 5–6 years of experience in technology sales or account management, strong