Senior Engineering Manager – AI & Workflow Platform

ServiceNow, Inc.; San Diego (CA); Hybrid; USD 172,000 - 301,000; Full time

Benefits offered by this job

Health plans

401(k) plan with company match

Employee stock purchase plan (ESPP)

Family leave programs

Job summary

ServiceNow, Inc. is seeking a Senior Manager, Software Engineering in the San Diego area to lead and grow a high-impact team responsible for workflow automation and AI-native capabilities.

This hands-on leadership role requires technical depth, strategic thinking, and a track record of delivering complex platform initiatives. You will own delivery outcomes, guide architecture decisions, and coordinate with product, engineering, and support to unblock critical production issues, while coaching

Qualifications

• 8+ years in software engineering or technical leadership, with 3+ years managing engineers.
• Proven track record of leading complex platform initiatives and high-stakes releases.
• Technical depth to discuss architecture, system design and production troubleshooting.
• Experience building or integrating AI/GenAI into production systems.
• Judgment balancing engineering standards with delivery pressure across a team.
• Experience building operating machinery of an engineering team with rubrics and staffing models.
• Strong cross-functional stakeholder management and reporting to executives.
• Ability to lead through coaching and influence rather than authority.

Responsibilities

• Lead, coach, and grow a team including Staff and Sr-level ICs; hire, ramp, and develop engineers.
• Own delivery outcomes across platform initiatives and manage production escalations.
• Serve as senior escalation owner for critical issues and coordinate cross-functional resolution.
• Set engineering standards and back engineers to uphold quality.
• Champion architecture patterns, tooling, and documentation as force multipliers.
• Report delivery status, platform health, and program signals to executives.
• Collaborate with product and engineering leadership to align roadmap and technical strategy.

Skills

Engineering leadership

AI integration

Platform architecture

Stakeholder management

Coaching and mentoring

Production troubleshooting

Distributed systems

Leadership through coaching

Job description

ServiceNow, Inc. is seeking a Senior Manager, Software Engineering in the San Diego area to lead and grow a high-impact team responsible for workflow automation and AI-native capabilities.

This hands-on leadership role requires technical depth, strategic thinking, and a track record of delivering complex platform initiatives. You will own delivery outcomes, guide architecture decisions, and coordinate with product, engineering, and support to unblock critical production issues, while coaching