Senior AI Architect, Conversational AI (Remote)

Twilio; United States; On-site; USD 324,000 - 406,000; Full time

Benefits offered by this job

Competitive pay

Generous time off

Parental and wellness leave

Healthcare

401(k) retirement plan

Job summary

Twilio is seeking a Sr AI Architect - Conversation AI to shape the future of Twilio’s AI platform. You will define the long-term technical vision, guardrails, and responsible AI practices while driving cross-organizational initiatives and high-impact ML/AI production systems.

You’ll lead architecture decisions, mentor engineers, and collaborate with product teams to translate roadmaps into technical milestones, delivering scalable, compliant AI capabilities for customer engagement.

Qualifications

• 15+ years in software engineering with 6+ years on ML systems at a platform level.

Responsibilities

• Define and drive a long-term AI/ML architectural vision aligned with Twilio’s goals.

Skills

ML Ops

LLM Orchestration

Transformer models

Context Engineering

Cloud platforms

Mentoring engineers

Communication

Education

Master's or Ph.D. in CS/ML/DS

Tools

AWS

GCP

Azure

Vector stores

LLM frameworks

RAG systems

Job description

Twilio is seeking a Sr AI Architect - Conversation AI to shape the future of Twilio’s AI platform. You will define the long-term technical vision, guardrails, and responsible AI practices while driving cross-organizational initiatives and high-impact ML/AI production systems.

You’ll lead architecture decisions, mentor engineers, and collaborate with product teams to translate roadmaps into technical milestones, delivering scalable, compliant AI capabilities for customer engagement.