Senior AI Engineer - Real-Time Voice Agents

General Employee; San Francisco (CA); On-site; USD 140,000 - 230,000; Full time

Job summary

General Employee builds AI agents for service businesses. We are seeking a senior engineer to own the production systems behind AI employees working in live customer workflows. You will make real-time agents reliable enough to answer customers, take action, recover from failure, and represent a business every day.

Our stack includes LiveKit, OpenAI Realtime, Twilio, SIP, Supabase, Next.js services, and integrations with calendars, CRMs, and operating systems customers already use.

Qualifications

• Experience owning production LLM, agent, real-time, voice, or similarly failure-sensitive systems.
• Strong TypeScript, backend, API, data-modeling, and distributed-systems judgment.
• Rigorous approach to evaluation, observability, incident diagnosis, and production verification.
• Comfort moving between model behavior, application code, provider infrastructure, and customer workflow details.
• Care with privacy, security, and the consequences of an agent acting on behalf of a real business.

Responsibilities

• Own the production systems behind AI agents, ensuring reliability in real-time customer interactions.
• Harden latency, interruption handling, timeouts, retries, and recovery paths.
• Build integrations for booking, lead capture, messaging, telephony, CRM, and practice-management workflows.
• Create evaluations, simulations, scenario suites, and provider smokes that test behavior experienced by customers.
• Inspect calls, transcripts, logs, and persisted state to diagnose runtime behavior.
• Improve observability, security boundaries, data handling, and failure visibility across services.
• Collaborate with the founder and customers to translate operating rules into durable agent behavior.

Skills

Production systems

TypeScript

Distributed systems

Observability

Privacy & security

LiveKit familiarity

Job description

General Employee builds AI agents for service businesses. We are seeking a senior engineer to own the production systems behind AI employees working in live customer workflows. You will make real-time agents reliable enough to answer customers, take action, recover from failure, and represent a business every day.

Our stack includes LiveKit, OpenAI Realtime, Twilio, SIP, Supabase, Next.js services, and integrations with calendars, CRMs, and operating systems customers already use.