Senior Engineer (Solutions Architect)

Empigo Technologies; Indianapolis (IN); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Flexible Work Schedule

Professional Development Assistance

Paid Time Off

Life Insurance Coverage

Employee Referral Program

On-call compensation for after-hours

Full-time in Indianapolis, IN / Dayon,

Chicago area opportunities

Job summary

EMPIGO Technologies is seeking a Senior Engineer to design, document, and present technology solutions for clients in Indianapolis and surrounding areas. You will engage in discovery meetings, assessments, and proposal development to drive growth and client success.

The role emphasizes collaboration, reliability, and ongoing professional development while supporting core service offerings such as Microsoft 365, Azure, cybersecurity, and business continuity. Local in-person work is required.

Qualifications

• 3-7+ years of IT engineering experience.
• 1+ years of client-facing consulting or MSP experience.
• MSP experience preferred.
• Experience with project scoping and technical documentation.

Responsibilities

• Design and document Microsoft 365, Azure, networking, security, and business continuity solutions.
• Provide Tier 2/3 engineering assistance for complex technical issues.
• Conduct IT assessments and technology reviews for clients.
• Participate in pre-sales discovery and solution design sessions.

Skills

MS 365

Windows Server

Cybersecurity best practices

Business continuity

Identity and access management

Job description

THIS IS NOT A REMOTE ONLY ROLE. YOU SHOULD BE IN THE LOCALE TO APPLY. Visa sponsorship is not available for this position.

About the Role

EMPIGO Technologies is seeking a skilled Senior Engineer to join our dynamic team. The Senior Engineer is responsible for designing, documenting, and presenting technology solutions for prospective and existing clients. The Senior Engineer participates in client discovery meetings, technology assessments, project scoping, solution design, and proposal development. This role serves as a trusted technical advisor while supporting company growth through new project and recurring revenue opportunities. If you thrive in a collaborative environment and value reliability, growth, and client service, this is your next great opportunity.

Primary Responsibilities

Operational Engineer Support (34% effort)

• Maintain proficiency and preserve operational awareness by participating in escalated support incidents and advanced troubleshooting efforts.
• Provide Tier 2/3 engineering assistance for complex technical issues.
• Assist service desk and project teams with technical problem resolution.
• Participate in change management reviews and technical validation activities.
• Support onboarding, migration, and infrastructure projects when architectural expertise is beneficial.
• Maintain proficiency in the company's core technology platforms, tools, and service delivery processes.
• Document technical standards, procedures, and best practices.
• Participate in technical training, mentoring, and knowledge-sharing initiatives.
• Maintain hands-on experience with Microsoft 365, Azure, cybersecurity, networking, business continuity, endpoint management, and other core service offerings.
• Work with project engineers during implementation handoff.
• Participate in service improvement initiatives.
• Develop tasks lists and provide level of effort estimates.
• Design Microsoft 365, Azure, infrastructure, networking, security, and business continuity solutions.
• Produce diagrams, technical documentation, and migration plans.

Client Consulting (33% effort)

• Conduct IT assessments and technology reviews and gather business requirements.
• Provide strategic technical recommendations.
• Identify risks, gaps, and improvement opportunities.
• Present technical concepts in business-friendly language.

Pre-Sales and Solution Design (33% effort)

• Conduct technical discovery sessions.
• Support client success managers sales team members during opportunity pursuit.
• Participate in prospect meetings and technical presentations

Qualifications

Experience

• 3-7+ years of IT engineering experience.
• 1+ years of client-facing consulting experience or MSP experience
• MSP experience preferred.
• Experience with project scoping and technical documentation.

Technical Skills

• Microsoft 365
• Windows Server
• Cybersecurity best practices
• Business continuity and disaster recovery
• Identity and access management

Professional Skills

• Presentation skills and written communication
• Business acumen
• Project planning
• Problem solving

Preferred Certifications

• Microsoft Certified Azure Solutions Architect
• Microsoft Security Certifications
• CISSP

Why EMPIGO Technologies / SureTec?

Our Mission

We partner with clients to identify their unique business needs and deliver solutions that ensure continuity, security, and growth—all while responding immediately to minimize downtime when it matters most.

Core Values

• BE HONEST – Total transparency and truth in all interactions
• BE RELIABLE – Consistently delivering on our commitments
• BE GENUINE – Authentic relationships built on understanding
• BE KIND – Putting others first to create mutual respect and cooperation
• 401(k) Retirement Plan with company support
• Flexible Work Schedule to support work-life balance
• Professional Development Assistance
• Paid Time Off
• Life Insurance Coverage
• Employee Referral Program
• On-call compensation for after-hours support
• Full time in Indianapolis, IN, Dayon, OH, or Chicago, IL
• Collaborative team environment with growth opportunities
• On-call rotation to support our 24/7 service commitment