SOLUTIONS ARCHITECT/ TIER 3 ENGINEER

Anderson Technologies

Ballwin (MO)

On-site

USD 115,000 - 135,000

Full time

2 days ago

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Job summary

Anderson Technologies in Ballwin, MO, seeks a Solutions Architect / Tier 3 Engineer to own the deepest technical escalations and design cloud, network, and infra solutions for client projects. Hybrid architect‑and‑engineer role focuses on high‑stakes issues, scalable designs, and mentoring engineers.

You will work with the VP of IT Operations, service desk, and delivery teams to raise practice standards and ensure successful client onboarding and migrations.

Qualifications

Minimum 7 years in an MSP or IT services environment with increasing responsibility.
Deep hands-on expertise Microsoft 365 and Microsoft Azure.
Strong networking fundamentals: LAN/WAN, VPN, firewalls, DNS, VoIP.
Proven experience with tenant, email, and file-share migrations.
Working proficiency with PSA and RMM tooling (Autotask, ConnectWise, Kaseya, NinjaOne, Datto RMM).
Excellent root-cause troubleshooting and permanent resolution mindset.
Clear, client-ready written and verbal communication.

Responsibilities

Serve as final escalation point for complex issues beyond Tier 1/2.
Diagnose and resolve Microsoft 365/Azure networking and outages.
Lead root-cause analyses and document fixes for knowledge base.
Architect cloud/hybrid/on‑prem environments to meet client needs.
Oversee migrations, onboarding, and data integrity across platforms.
Provide technical oversight on projects and assist with SOW scope.

Skills

Microsoft 365

Microsoft Azure

Networking fundamentals

Tenant migrations

PSA and RMM tooling

Root-cause troubleshooting

Clear client-ready communication

Tools

Autotask

ConnectWise

Kaseya

NinjaOne

Datto RMM

SharePoint

Egnyte

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SOLUTIONS ARCHITECT/ TIER 3 ENGINEER

Full Time Ballwin, MO, US

2 days ago Requisition ID: 1009

Salary Range: $115,000.00 To $135,000.00 Annually

Solutions Architect / Tier 3 Engineer

Managed Services — Solution Design & Senior Technical Escalation

Position Summary

Anderson Technologies is a trusted technology advisor that helps growing organizations build the technology, cybersecurity, and operational foundations needed to scale with confidence. For more than 30 years, we have partnered with business leaders to align technology investments with business goals, reduce risk, improve operational maturity, and create a stronger platform for future growth.

Growth is not only what we help our clients achieve. It's what we expect for our team. We invest in people who are curious, accountable, collaborative, and committed to continually developing their skills while helping clients solve meaningful business challenges.

We are seeking a Solutions Architect / Tier 3 Engineer to serve as our highest point of technical escalation and the lead technical designer for client solutions. This is a hybrid architect-and-engineer role: you will resolve the complex, high-stakes issues that Tier 1 and Tier 2 cannot, while designing the cloud, network, and infrastructure solutions that underpin new projects, migrations, and client onboarding.

Working closely with the VP of IT Operations, the service desk, and the project delivery team, you will own the technical depth of the practice — raising the standard of our support, strengthening how our projects are scoped and delivered, and mentoring the engineers around you. It is a role for a senior technologist who solves the hardest problems and makes everyone on the team better in the process.

Key Responsibilities

Serve as the final escalation point for the most complex service desk tickets that exceed Tier 1 and Tier 2 capability, including issues breaching SLA thresholds.

Diagnose and permanently resolve Microsoft 365, Azure, networking, and connectivity issues, including business-critical outages affecting client internet and VoIP phone systems.

Lead root‑cause analysis to move recurring incidents from repeated break/fix to permanent remediation, and document fixes in the knowledge base.

Identify patterns across escalations and recommend improvements to service desk processes, tooling, and standards that reduce ticket volume and speed resolution.

Architect cloud, hybrid, and on‑premises environments that are secure, resilient, and scalable to each client’s needs.

Design Azure and Microsoft 365 environments with an emphasis on operational resilience, backup, and business continuity.

Evaluate and recommend platforms, tools, and standards to be adopted across the client base.

Provision and manage Azure subscriptions for client projects, including access control and cost visibility.

Administer Microsoft 365 tenants, manage tenant‑to‑tenant migrations, resolve duplicate accounts, and manage licensing.

Configure and maintain directory synchronization and identity across client tenants.

Migration, Onboarding & Project Delivery

Serve as technical lead for new client and end‑user onboarding, ensuring clean cutover and data integrity.

Lead file and data migrations and resolve sync and integration issues across platforms such as SharePoint, Egnyte, and mapped network drives.

Partner with the project delivery team to translate designs into executable plans, guide resourcing and sequencing, and uphold scope, timeline, and quality standards throughout delivery.

Provide technical oversight and quality assurance on project execution, stepping in to resolve technical roadblocks that put timelines at risk.

Pre‑Sales & Solution Engineering Support

Provide technical input and effort estimates for Statements of Work (SOWs) and IT assessments.

Support sales engineering with hardware and software quotes, sizing, and vendor sourcing.

Translate client requirements into accurate, deliverable technical scope.

Security & Compliance

Manage and tune remote monitoring and management (RMM) and security alerting to reduce noise while catching real threats.

Validate backups and disaster‑recovery readiness across client environments.

Technical Leadership & Mentorship

Establish and maintain runbooks, standard operating procedures, and configuration documentation that make both support and project delivery more consistent and repeatable.

Model strong troubleshooting discipline and knowledge‑sharing, serving as a go‑to technical resource the team relies on.

Champion continuous improvement — identifying bottlenecks across support and delivery workflows and driving practical fixes.

Required Qualifications

Minimum 7 years in an MSP or IT services environment, with progressively greater technical responsibility.

Deep, hands‑on expertise administering Microsoft 365 and Microsoft Azure.

Strong networking fundamentals: LAN/WAN, VPN, firewalls, DNS, and VoIP troubleshooting.

Proven experience with tenant, email, and file‑share migrations.

Working proficiency with PSA and RMM tooling (e.g., Autotask, ConnectWise, Kaseya, NinjaOne, or Datto RMM) in a ticket‑driven environment.

Excellent root‑cause troubleshooting and the discipline to resolve issues permanently.

Clear, client‑ready written and verbal communication, including the ability to explain technical concepts to non‑technical stakeholders.

Preferred Qualifications

Relevant certifications such as Microsoft Azure Administrator, Microsoft 365 Certified: Administrator Expert, CompTIA Network+ / Security+, or equivalent.

Experience mentoring or coaching junior technicians or leading a technical workstream.

Familiarity with backup / BCDR, security‑awareness, and compliance platforms.

Core Competencies

Ownership & Follow‑Through — takes end‑to‑end responsibility for hard problems and sees them through to permanent resolution.

Leads by Influence — elevates the people and processes around them without relying on formal authority: coaches peers, sets the technical standard, and builds trust across teams.