IT Operations Support

Fictiv; Oakland, Schaumburg (CA, IL); Presencial; USD 65.000 - 75.000; Jornada completa

Descripción de la vacante

MISUMI Americas, a division of MISUMI Group, is seeking an IT Operations Support Technician to keep the technology running for the company. You will administer Microsoft Entra ID, manage SaaS platforms, and implement security measures while partnering with the Cloud Infrastructure team to ensure secure access for employees and partners.

You will report to the IT Operations Technical Lead and contribute to run-books, incident response, and cross-team IT initiatives.

Formación

• Experience administering Microsoft 365, Atlassian, Slack, and other SaaS tools at a large company.
• Knowledge of Entra ID, Azure AD, SSO, MFA, and Conditional Access.

Responsabilidades

• Administer Microsoft Entra ID (Azure AD), including SSO, MFA, CA, and provisioning.
• Build automation workflows for alerting, monitoring, and reporting to detect threats.
• Manage current and new SaaS platforms (Microsoft 365, Slack, Iru MDM, etc.).
• Deploy security and facility access controls at sites using Avigilon/video monitoring.
• Use EDR/SIEM tools for threat detection and analysis.
• Contribute to IT Operations run-books and knowledge base.
• 3+ years in IT Operations/DevSecOps; 3+ years using Jira for ITSM.
• Configure Cisco Meraki and FortiGate gear (routers, VPNs, LAN/WAN).
• Hands-on with Iru, Intune, or other MDM solutions.
• Experience with Entra, Teams, Slack, Zoom, or Office 365 at a large company.
• Understanding SOC 2 compliance; ISO 27001 or NIST is a plus.

Conocimientos

Microsoft Entra

Network administration

SaaS management

Jira ITSM

Security event management

Intune / MDM

Security training

SOC 2 compliance

Herramientas

CompTIA Network+

CompTIA Security+

Cisco CCNA

AZ-104

SC-300

MDM solutions (Intune, Iru MDM)

Descripción del empleo

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Impact in this Role

The IT Operations team keeps the technology running for everyone at MISUMI Americas. That covers new network setup (LAN, WAN, VPC, VPN), desktop hardware configuration and rollout, desktop software management, access control, security training, and help desk support. We work closely with our Cloud Infrastructure Operations team so every employee has secure access to the systems they need.

As an IT Operations Support Technician, you'll report to the IT Operations Technical Lead. You'll lean on your knowledge of Microsoft Entra, network administration, security event management, and SaaS management to give employees and partners dependable day-to-day support. Your success will be measured by hitting key milestones and by helping us solve complex, company-wide IT initiatives that cut across teams.

Areas of Responsibility

• Administer Microsoft Entra ID (Azure AD), including SSO, MFA, Conditional Access, group-based provisioning, and lifecycle management
• Help build automation workflows that bring together alerting, monitoring, and reporting so we can spot security threats sooner
• Help manage our current and new SaaS platforms, including Microsoft 365, Slack, Iru MDM, and others
• Deploy security and facility access controls at our sites using Avigilon and video monitoring equipment
• Use CrowdStrike EDR (or a similar EDR platform) to help design, deploy, and manage SIEM solutions for threat detection and analysis
• Contribute to our IT Operations run-books and knowledge base
• Bring 3+ years of experience administering Microsoft 365, Atlassian, Slack, and other SaaS tools at a company of 1,000+ employees
• Configure Cisco Meraki and FortiGate gear, including routers, switches, VPNs, VPCs, LANs, WANs, encryption, and access control
• 3+ years in IT Operations and/or DevSecOps
• 3+ years using Jira (or an equivalent tool) for IT service management and reporting
• Technical certifications, which we'll give preference to: CompTIA Network+, Security+, or Cloud+, Cisco CCNA, Okta Certified Professional/Administrator, AZ-104, SC-300, or MD-102
• Hands‑on experience with Iru, Intune, or other MDM solutions
• Experience administering Entra, Microsoft Teams, Slack, Zoom, or Office 365 at a large company (a plus)
• A solid understanding of SOC 2 compliance
• Experience with ISO 27001 or NIST 800 (a plus)
• A clear, friendly communication style that helps you build good working relationships across MISUMI Americas

Physical Demands - The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.Ability to move heavy boxes/equipment from time to time; must be able to lift up to 50 pounds.

Travel

• Up to 10% annually within the US for team meetings, offsites, trade shows, and conferences.

Compensation

$65,000 to $75,000 USD, based on experience.

We're actively seeking teammates who:

• Bring diverse perspectives and experience to our culture and company.
• Excel at being part of a strong, empathetic team.
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
• Have an 'always learning' mindset that celebrates learning, not just wins.
• Help us continue to build a world‑class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Are you authorized to legally work in the United States both now and in the future without sponsorship of any kind? [Work authorization is a prerequisite to consideration for this role. * Select...

Will you now or in the future require MISUMI Americas to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status. [Work authorization is a precondition to employment.] * Select...