Senior Engineer - Application Support

Akkodis; Charlotte (NC); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

401K

PTO/Paid Holidays

Job summary

Akkodis is seeking a Senior Engineer - Application Support in Charlotte, NC to support payments processing platforms and ensure high availability. The role requires strong troubleshooting, analytical skills, and the ability to work across cross-functional teams.

Ideal candidates will have IBM MQ, Connect Direct, and SFTP experience, with a commitment to operational excellence and 24x7 support. This is a full-time on-site opportunity with competitive compensation and benefits.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience providing application support in a fast-paced, high-availability production environment.
• Experience supporting payment systems, transaction processing platforms, and operational workflows.
• Experience handling system incidents, payment investigations, technical escalations, and support activities.
• Ability to manage multiple priorities and perform effectively under pressure.
• Excellent verbal and written communication skills with the ability to interact professionally with customers and technical teams.
• Ability to work independently and collaborate across cross-functional teams.
• Availability to participate in a 24x7x365 support model.

Responsibilities

• Provide 24x7x365 support for payments processing applications.
• Monitor, triage, log, analyze, and resolve incidents.
• Coordinate with cross-functional teams and escalate to third-level support as needed.
• Maintain platform stability and operational excellence.
• Lead the team in the absence of the manager.

Skills

Analytical thinking

Troubleshooting

Communication

Independent work

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

IBM MQ

Connect Direct

SFTP

Windows

Linux

Job description

Akkodis is seeking a Senior Engineer - Application Support - IBM MQ, Connect for a Fulltime position with a client located in Charlotte, NC

Salary Range: $100,000 to $105,000/ Year(The salary may be negotiable based on experience, education, geographic location, and other factors)

Location: Charlotte, NC

Saturday- Thursday from 11PM - 7AM EST

Position Summary: The Senior Application Support Engineer will focus on the responsibilities for the support of applications/systems which consist of payments/transactions processing, daily technical support, tasks, changes related to projects, and initiatives focused on operational improvements and platform stability. The person in this role will ensure platform and payment systems deliver services to customers as expected by ensuring the systems are effectively and efficiently monitored, identifying, triaging, logging, analyzing, and resolving issues, including all of CHIP payment support activities and escalations to third-level support groups. This position requires availability in a 24x7x365 to support system alerts, critical/major escalations, and triage/troubleshoot with cross functional teams.

Qualifications Required:

• Bachelor's degree or equivalent combination of education and experience.
• Strong analytical, troubleshooting, and problem-solving skills, including issue identification, triage, root cause analysis, and resolution management.
• Experience providing application support in a fast-paced, high-availability production environment.
• Experience supporting payment systems, transaction processing platforms, and operational workflows.
• Experience handling system incidents, payment investigations, technical escalations, and support activities.
• Ability to manage multiple priorities and perform effectively under pressure.
• Excellent verbal and written communication skills with the ability to interact professionally with customers, vendors, management, and technical teams.
• Strong attention to detail and organizational skills.
• Ability to work independently, make sound decisions, and collaborate effectively across cross-functional teams.
• Ability to lead the team in the absence of the manager.
• Technical expertise supporting Windows and Linux environments, network technologies, and enterprise integration solutions such as IBM MQ, Connect (Direct, and SFTP).
• Commitment to operational excellence, platform stability, and service reliability.
• Availability to participate in a 24x7x365 support model, including system alerts, critical incident response, and weekend maintenance activities.

Benefits include but are not limited to:

• 401K
• PTO/Paid Holidays

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers