Application Support Specialist

Akkodis; Charlotte (NC); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

401K

PTO/Paid Holidays

Job summary

Akkodis in Charlotte, NC is seeking a Senior Engineer - Application Support for IBM MQ, Connect Direct, and SFTP-based payment systems. This on-site role focuses on daily technical support, monitoring, incident triage, and service stability, with 24x7 coverage.

The position offers a salary of $100,000–$105,000 per year, negotiable by experience, and includes benefits such as a 401(k) and paid time off. Applicants should have a Bachelor's degree and strong ITIL experience to lead in absence of

Qualifications

• Experience in supporting payment systems and high-availability environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience leading in the absence of the manager.
• Experience with Windows/Linux and enterprise integration.
• Ability to automate improvements and optimize processes.
• Knowledge of ITIL processes (Incident, Problem, Change).

Responsibilities

• Provide daily technical support for payments processing systems.
• Monitor, triage, and resolve incidents to ensure service reliability.
• Coordinate changes and releases, including weekend maintenance.
• Participate in Disaster Recovery exercises and cross-team escalations.

Skills

IBM MQ

Connect Direct

SFTP

Windows

Linux

ITIL

Incident Mgmt

Automation

Disaster Recovery

Problem Management

Monitoring

Payments systems

Education

Bachelor's degree or equivalent

Job description

Senior Engineer - Application Support - IBM MQ, Connect (Direct, and SFTP)- 3 Days per week onsi te

Salary Range: $100,000- 105,000/Year(The salary may be negotiable based on experience, education, geographic location, and other factors)

Location: Charlotte NC (Please do not apply if not local or Working through agency )*****

Position Summary

The Senior Application Support Engineer will focus on the responsibilities for the support of applications/systems which consist of payments/transactions processing, daily technical support, tasks, changes related to projects, and initiatives focused on operational improvements and platform stability. The person in this role will ensure platform and payment systems deliver services to customers as expected by ensuring the systems are effectively and efficiently monitored, identifying, triaging, logging, analyzing, and resolving issues, including all of CHIP payment support activities and escalations to third-level support groups. This position requires availability in a 24x7x365 to support system alerts, critical/major escalations, and triage/troubleshoot with cross functional teams.

Qualifications Preferred

• Ensure co-workers and technical support teams are accurately trained and prepared for daily operational and application support activities
• Identify opportunities for improvement of Operations tasks and services through automation, optimization, and process enhancement
• Oversee issue triage activities and ensure timely escalation and resolution of incidents impacting business applications and payment systems
• Support project activities and collaborate with internal teams on VHIPS related to technical support matters
• Manage and implement changes and releases including Weekend Maintenance window activities
• Coordinate and participate in Disaster Recovery exercises
• Contribute to the development, and eventually assume the role, of Problem Manager
• Ensure technology is transitioned in and out of the data center according to established Asset Management processes
• Bachelor's degree or equivalent combination of education and experience.
• Strong analytical, troubleshooting, and problem-solving skills, including issue identification, triage, root cause analysis, and resolution management.
• Experience providing application support in a fast-paced, high-availability production environment.
• Experience supporting payment systems, transaction processing platforms, and operational workflows.
• Experience handling system incidents, payment investigations, technical escalations, and support activities.
• Ability to lead the team in the absence of the manager.
• Technical expertise supporting Windows and Linux environments, network technologies, and enterprise integration solutions such as IBM MQ, Connect (Direct, and SFTP).
• Commitment to operational excellence, platform stability, and service reliability.
• Availability to participate in a 24x7x365 support model, including system alerts, critical incident response, and weekend maintenance activities.
• Experience supporting real-time payments, ACH, wire, or other financial transaction processing systems.
• Experience driving operational improvements through automation, process optimization, and continuous improvement initiatives.
• Experience participating in disaster recovery planning, testing, and execution.
• Knowledge of ITIL processes, including Incident, Problem, and Change Management.

Benefits include but are not limited to:

• 401K
• PTO/Paid Holidays

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Regards,

Akkodis is a commercial brand under which both AKKA & Modis entities operate