Senior Engagement Manager (Fully Remote)

GitLab; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Fully remote environment

Flexible PTO

Comprehensive benefits

Job summary

GitLab is seeking a senior professional services leader to design, position, and close outcome-oriented engagements for our clients. You will operate at the intersection of technical solutioning and customer requirements, building trusted advisor relationships with technical leaders and partners.

In this role, you will conduct discovery to map current-state capabilities to desired outcomes, develop tailored SOWs and staffing plans, and manage escalations to ensure rapid resolution in a fully

Qualifications

• Proven track record structuring and selling professional services engagements.
• Solid understanding of SDLC, DevOps, and cloud transformation.
• Strong communication and interpersonal skills with executive presence.

Responsibilities

• Conduct discovery sessions to understand current-state capabilities and desired outcomes.
• Develop custom-scoped SOWs and staffing plans for complex implementations.
• Manage project- and account-level escalations to ensure rapid resolution.

Skills

Sales leadership

SDLC

Executive communication

Job description

• Lead design, positioning, and closing of outcome-oriented professional services engagements.
• Work at the intersection of technical solutioning and customer requirements.
• Build trusted advisor relationships with technical leaders and partners.

Responsibilities:

• Conduct discovery sessions to understand current-state capabilities and desired outcomes.
• Develop custom-scoped SOWs and staffing plans for complex implementations.
• Manage project- and account-level escalations to ensure rapid resolution.

Qualifications:

• Demonstrated experience structuring and selling professional services engagements.
• Solid understanding of SDLC, DevOps, and cloud transformation.
• Effective communication and interpersonal skills with executive presence.

Culture and Support:

• Fully remote and asynchronous work environment.
• Flexible paid time off and comprehensive benefits.
• High-performance culture driven by values and continuous knowledge exchange.

GitLab

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab's high-performance culture embraces AI and continuous knowledge exchange.