Senior Engagement Manager

Indelible-Solutions; Austin (TX); Hybrid; USD 125,000 - 180,000; Full time

Job summary

Indelible Solutions is seeking a Manager to lead engagement delivery teams, manage milestones, and maintain client relationships. The role emphasizes budgeting, performance reviews, and coordinating cross-functional work across client-site, in-office, and remote settings.

The ideal candidate has strong data analysis skills, MS Excel proficiency, and professional certifications are preferred. This position requires flexibility for travel and a robust client-facing mindset.

Qualifications

• Bachelor's degree in business, health and human services, communications, IT, or related fields is preferred.
• Excellent analytical skills, keen attention to detail, and exceptional interpersonal and written/verbal communication skills.
• Demonstrated knowledge of data collection, analysis, and evaluation, particularly with Microsoft Excel.

Responsibilities

• Lead multi-disciplinary teams and build skills and core competencies to serve clients of all sizes from diverse industries
• Act as a liaison between the client teams, third parties, and engagement team members
• Drive progress against project milestones and effectively delegate assignments to ensure timely and quality delivery of engagement deliverables
• Escalate engagement decisions, including work plan, timeline, and project management
• Plan and organize engagement teams' workloads and keep Leadership and Executive Management informed of challenges, barriers, and status of engagements
• Flag issues/potential challenges to clients, stakeholders, and Indelible management in a timely manner to allow recommendations for remediation
• Perform quality control reviews and self-reviews of the results prior to submitting work product to clients, stakeholders, and Indelible management
• Effectively analyze and validate large data sets and make relevant conclusions, informed decisions, and educated recommendations to the appropriate parties
• Supervise and mentor Program Support, Junior Associates, Associates, and Senior Associates on engagements and provide contractor and vendor coordination/oversight
• Lead Engagement Administration efforts including, but not limited to, opportunity management, budget development and invoicing, time tracking and approving, invoicing, contract management, contract compliance, etc.
• Track, monitor, and report on key performance indicators related to engagement financial health, engagement performance, team performance, etc.
• Contribute to resource and performance management, including resource allocation, career development of staff, and other administrative items
• Identify opportunities and lead proposal development and other go-to-market activities
• Train team members on proposal development and research processes and review output for brand consistency / readiness for Leadership review
• Maintain memberships within relevant organizations to develop relationships and identify opportunities for Leadership review
• Contribute to thought leadership
• Ability to travel as needed; this job may require 50% travel or more
• Candidates may be required to undergo background screenings as required by clients for engagement delivery purposes. Continued employment is contingent upon successfully passing such screenings throughout the duration of employment.

Skills

Leadership

Data analysis

MS Office

Problem solving

Communication

Education

Bachelor's degree

Tools

Excel

Job description

Indelible Solutions is seeking a Manager to lead engagement delivery teams, manage milestones, and maintain client relationships. The role emphasizes budgeting, performance reviews, and coordinating cross-functional work across client-site, in-office, and remote settings.

The ideal candidate has strong data analysis skills, MS Excel proficiency, and professional certifications are preferred. This position requires flexibility for travel and a robust client-facing mindset.